Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Our servicing model is built on the “Customer Centricity” vision. As a primary customer touch point, we provide valuable intelligence and support, with excellent customer experience, product offering and service initiatives to our clients.

Responsibilities

• Handle MPF enquiries through omni-channels including hotline, digital platform and client service counter
• Provide professional client service to scheme members, employers and intermediaries timely and courteously
• Coordinate with respective parties to resolve client’s feedback or dissatisfaction
• Achieve service standard in terms of quality and productivity & comply with regulatory requirements
• Support company initiatives and carry out adhoc assignments to meet business objectives

Requirements

• University graduate is preferrable
• Minimum 1 year of working experience in call centre or service counter environment, preferrable banking or financial industries
• Fresh graduate with positive attitude & communication will also be considered
• Good command of spoken and written English and Chinese (Mandarin preferred)
• Literate PC skills in MS Office and Chinese Word Processing
• Detail-oriented and able to support multiple tasks and be responsive
• Candidates with more experience will be considered as Senior Client Service Representative position 

We offer 5-day work , attractive salary, MPF and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Call Centre

Posting End Date: