SHIFT SUPVSR OF SECURITY COMMUNICATIONS CENTER 

Job Number:

377119

Description

JOB ANNOUNCEMENT

Shift Supervisor of Security Communication Center, O15, - $64,824.00

Chicago Department of Aviation

Safety and Security Division

Number of Positions: 1

ESSENTIAL DUTIES

• Supervise Fire, Police, Aviation Security and Access Control Dispatch Operations.
• Conduct Disciplinary Actions.
• Supervise union employees, make notifications to city agencies and airport stakeholders.
• Monitors calls received and dispatched by Aviation Communications Officer for quality assurance and adherence to established protocols, using a designated supervisory computer aided dispatch console to listen to and assess responses of staff.
• Makes daily work assignments and ensures proper staffing of center ‘s consoles, including security, access control, police, and fire stations computer aided dispatch console.
• Updates and briefs staff at start of shift on previous shift’s reported incidents, upcoming airport activities and other information with potential impact on communication center’s call taking, monitoring and dispatching operations.
• Initiates page notifications to inform designated management personnel including key department heads, city officials, airline representatives and Transportation Security Administration (TSA) officials of emergency situations or hazardous weather conditions affecting airport facilities airside and landside operations.
• Monitors center’s communications activities and ensures staff follows established protocols in prioritizing the dispatching of public safety resources in response to emergency response incidents, and requests for police, fire and security services.
• Responds to emergency situations or escalated calls for public safety services, following established protocols and directing staff to ensure a coordinated response from police, fire, and security responders.
• Notifies contractors and vendors of reported equipment malfunctions at security and access control checkpoints throughout airport facilities.
• Prepared daily work report to document shift’s work activities.
• Addresses and documents performance problems and initiates disciplinary actions as required.
• Notifies supervisor of emergency situations, escalated police, fire or security incidents and other incidents requiring an emergency management response.

Additional duties may be required for this position.

Location: O’Hare Communications Center

Days: Various

Hours: Various [0500-1300 hours, 1300-2100 hours, 2100-0500]

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

MINIMUM QUALFICATIONS: High School Diploma or equivalent certificate (GED), plus four years of work experience in dispatching security or emergency services calls to public safety or security personnel.

Licensure, Certification, or Other Qualifications

• Must obtain Emergency Medical Dispatch certification from the State of Illinois within six months of hire.
• Must obtain Law Enforcement Agencies Data System (LEADS) certification from the State of Illinois within six months of hire.
• Successful candidates must pass a drug screen and a background investigation.
• Persons offered employment must pass all pre-employment exams prior to appointment.
• A valid State of Illinois driver’s license is required.

NOTE: The candidates selected for hire must pass an airport background check and a Security Threat Assessment.

SELECTION REQUIREMENTS: This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Preference will be given to candidates possessing the following:

• Previous supervisory experience.
• Previous work experience involved working in Public Safety, Police and Fire Dispatch.
• Experience using Microsoft Office.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago Department of Human Resources

Lori Lightfoot, Mayor Christopher Owen, Commissioner

Applications for this position will be accepted until 11:59 pm CDT on May 9, 2023.

Job Posting

: Apr 25, 2023, 5:00:00 AM | 

Closing Date (Period for Applying) - External

: May 10, 2023, 4:59:00 AM

Salary: $64,824.00 

Pay Basis

:Yearly