Serco

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –

To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring an IT Project Manager, for European Institutions in IT services across Luxembourg in anticipation of the new contract

The IT Project Manager shall provide project management services contracted through discrete projects. 

For each project, they shall act as the single point of contact for technical and operational matters related to those services. Furthermore, the IT Project Manager shall be responsible for guaranteeing that any Service Level Targets defined in AToR are met and that all requested services are delivered. 

We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

Role Responsibility

As IT Project Manager you will be responsible for:

• Responsible and accountable for individual and team results;
• Ensures customer satisfaction as well as project objectives are met;
• Participates in projects that may be run by the Institution or in discrete mode with other parties;
• Ensures adequate staffing and appropriate skill levels by managing shifts, staffing schedules;
• Manages and controls personal presence onsite including holidays, shift and unforeseen absence for individual and teams;
• Takes on a wider customer service role and act as an escalation point for the Institution;
• Reports any issues that could cause a significant negative impact on services to the Institution managers;
• Conducts internal and external kick-offs;
• Coordinates with own implementation resources to align with project schedule to ensure key services milestones built into plan including resources, environment availability, transition plan, performance testing, etc.;
• Secures the Institution approval concerning service activities & timing;
• Drive project steering committee, monthly meeting and/or project status meetings during implementations;
• Manages escalations during project lifecycle;
• Conducts periodic reviews of the services with the Institution (provide related delivery reports, ensure SLTs are being maintained and escalate where necessary);
• Provides mentoring to service coordinators;
• Provides recommendations to improve staff and team operational, technical and customer satisfaction.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

Technical and specific skills / Experience

• University degree of at least 3 years, in a relevant subject;
• Minimum 5 years of experience as a Project Manager;
• Has been involved in at least 2 IT-related projects in a senior/lead role;
• Very good command of English (at least Level B2 -Common European Framework of Reference for Languages);
• Good knowledge of project management standards and methodologies;
• Proven focus on the user/customer and customer satisfaction and delivery of high-quality services to the customer;
• Very good communication and teamwork skills;
• Ability to manage and deliver high quality presentations and other client-facing work products;
• Excellent strategic, analytical and leadership skills;
• Ability to handle multiple competing priorities and to operate effectively in a high-pressure situation
• 
  

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Support provided to EU Nationals requiring relocation – Information available upon request

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services. 

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

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Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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