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1.1.3 RESPONSIBILITIES
- People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
- 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
- Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation
- Creation of Standard Operating Procedure documents
- Planning and execution of Change Management processes
- Performance tuning of Network devices and creation of Service Improvement Plans
- Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
- Planning and Perform upgrade of firmware
- Work with Hardware/Software Vendors to resolve problems
- Train and Mentor juniors
- Interface with customer on calls and lead technical meetings
- Assist is creation of Root Cause analysis (RCA)
- Provide technical inputs for weekly/monthly customer service review reports
1.1.4 TRAINING AND CERTIFICATION
- CCNA, CCNP, JCNIA, JNCIS, JNCIP
1.1.5 EXPERIENCE
- Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.
1.1.6 EDUCATION
- Bachelors in engineering - Computers/Electronics/Communication or related field
- Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience
Working at NTT
1.1.1JOB DESCRIPTION
Job Title
Assistant Manager / Managers– Enterprise Network Operations
Department
Engineering and Operations
Location
Mumbai
Reporting
Director Network Operations
Job Type
Full Time
Shift
Rotational Shift
1.1.2PRE-REQUISITES
- Hands-on troubleshooting experience in Enterprise LAN/WAN environment
- Strong technical subject matter expertise on Cisco and Juniper Platform Network solutions
- Technical hands-on experience with Cisco, HP/Aruba, Infoblox and Juniper platform
- Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols and Routing protocols (RIP, EIGRP, OSPF, BGP)
- Knowledge of MPLS, QoS and VoIP
1.1.3RESPONSIBILITIES
- People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
- 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
- Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation
- Creation of Standard Operating Procedure documents
- Planning and execution of Change Management processes
- Performance tuning of Network devices and creation of Service Improvement Plans
- Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
- Planning and Perform upgrade of firmware
- Work with Hardware/Software Vendors to resolve problems
- Train and Mentor juniors
- Interface with customer on calls and lead technical meetings
- Assist is creation of Root Cause analysis (RCA)
- Provide technical inputs for weekly/monthly customer service review reports
1.1.4TRAINING AND CERTIFICATION
- CCNA, CCNP, JCNIA, JNCIS, JNCIP
1.1.5EXPERIENCE
- Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.
1.1.6EDUCATION
- Bachelors in engineering - Computers/Electronics/Communication or related field
- Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience
1.1.7OTHER SKILLS
- Good communication skills - written as well as verbal
- Passion to work on core technology platform
- ITIL process awareness
What will make you a good fit for the role?
Why Join NTT Global Networks
NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.
We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:
- Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
- Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
- Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.
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