NTT Group

Want to be a part of our team?

Total Experience: Minimum 7+years

Educational Qualification: Bachelor’s in Engineering - Computers/Electronics/Communication or related field. Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience

Location: Mumbai – Goregaon East

Shift – Rotational Shift

Working at NTT

1.1.2 PRE-REQUISITES

• Technical expertise on all or either of the following platform o Cisco catalyst and Nexus switching and wireless o Arista switching o HP/Aruba switching and wireless o Meraki switching and wireless o Mist wireless o Infoblox DDI
• Strong troubleshooting skill sets
• Conceptually strong in the following switching and wireless technology o HSRP/VRRP o STP/VTP o VSS/VPC o Ether-Channels, Stacking of switches (IRF, Cisco Stack) o Stand-alone AP, IAP, Flex-connects, Wireless bridge

1.1.3 RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.
• 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
• Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
• Ticket resolution - work and resolve trouble tickets, handle ticket escalation
• Queue Management - monitor ticket queue, ensure assignment/resolution and closure
• Create Method Of Procedure and/or Standard Operating Procedure document
• Plan and execute Change Management processes
• Performance Tuning of network devices and create Service Improvement Plans
• Plan and perform firmware upgrade
• Work with hardware/software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Interface with customer on calls and lead technical meetings
• Assist in Root Cause Analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs

1.1.4 TRAINING AND CERTIFICATION

• Cisco certification and Aruba /Juniper certification will be added advantage

1.1.5 EXPERIENCE

• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6 EDUCATION

• Bachelor’s in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.7 OTHER SKILLS

• Good communication skills - written as well as verbal
• Passion to work on core technology platform
• ITIL process awareness

What will make you a good fit for the role?

Why Join NTT Global Networks

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.