Shangri-La, Xiamen 厦门香格里拉
Shangri-La, Xiamen, opened in 2017, located in the heart of Guanyinshan International Business Centre, which takes only 25-minute ride from the Xiamen Gaoqi International Airport and just minutes away from the Xiamen International Conference & Exhibition Centre. We have 325 luxurious rooms and suites, and offers 3 F&B outlets including Café Amoy, Chinese restaurant, Lobby Lounge and 11 Banquet function rooms. In house guest will enjoy the hotel’s comprehensive fitness and recreational facilities, including kids club, indoor lap pool, steam rooms, saunas and state-of-the-art gym equipment.
厦门香格里拉于2017年开业，位于观音山国际商务中心的中心地带，距离厦门高崎国际机场仅25分钟，距离厦门国际会展中心仅几步之遥。酒店拥有325间豪华客房与套房，配备全日餐厅、中餐厅、大堂吧以及十一个大小不同的宴会厅。此外，酒店宾客可享受完善的健身和娱乐设施，包括儿童乐园、25米室内游泳池、蒸汽浴与桑拿浴设施、设备先进的健身器材。
We are looking for a Service Associate – Front Desk,
我们正在寻找一位前台接待
As a Service Associate – Front Desk, we rely on you to
作为一名前台接待，你的主要工作职责为：
1. Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in
2. Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner.
3. Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay.
4. Good understanding of hotel operations, practices and procedures.
5. Keep quality service standard to internal and external guests
1、为顾客提供热情周到的接待，有效率的登记入住。
2、为客人提供热情周到的服务，回答客人的问题，提供信息。
3、快速有效的退房手续，确保顾客满意的离开。
4、了解酒店运营模式及程序。
5、保证向酒店内部和外部客人提供高质量的服务
We are looking for someone who:
我们正在寻找一位具备以下条件的候选人：
1. Minimum 2 years experience in Front Desk/Guest Relations/Service Center in an International hotel
2. Be familiar with FD service steps and the Opera system
3. Fluent in the national language, English.
4. Excellent Skill in communicating with debtors;
5.Good guests service sense and professional skills.
1、具备2年以上国际酒店前台/宾客关系/服务中心经验
2、熟练前台操作流程及Opera系统
3、英文流利和本国语言。
4、出色的沟通技巧
5、具备较强的宾客服务意识和专业技能
If you are the right person, what are you waiting for? Click the apply button now!
如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！
By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)
通过申请此职位，表示您已阅读、理解并同意我们的数据保护政策。（如果您无法通过此超链接阅读该政策，请复制以下URL并在网页浏览器中查看：https://www.shangri‐la.com/group/careers/data‐protection）
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