Enterprise Systems and Processes Intent
CSL is a growth company, continuously investing in our promise to patients. Over time, our
core operations have increased beyond the intended capacity of our enterprise systems and
processes. We need to transform enterprise systems and processes into the engine of our future enterprise.
L2 – Global Head of Enterprise Systems and Processes (Level 12)
We are seeking a senior leader and head of Enterprise Systems and Processes for CSL. This
leader is accountable for aligning the path of enterprise systems and processes with the scale required by the growth of our company. The intent is to accelerate the integration and
optimization of end-to-end operations and enabling functions across plasma, vaccines, and
newly acquired businesses in nephrology and iron deficiencies. Our leadership expectation is to leverage enterprise systems and processes to drive business value, beyond cycle time and
productivity, towards seamless data flows and analytic models that drive business performance.
This leader also needs to manage the complexity of transition from multiple environments and technology debt towards a more sustainable and harmonized target architecture. Our
environment includes four instances of Enterprise Resource Planning (ERP), each with SAP as the anchor application, each requiring investment to maintain and operate annually. It is time for renewal of our ERP ecosystem. The transformation of enterprise resource planning into the engine of our future enterprise is a priority for this senior leader.
The scope of this role includes the optimization of business processes and data management across end-to-end operations and enabling functions. Business processes are order-to-cash, record-to-report, procure-to-pay, hire-to-retire, and supply chain planning, in addition to
functional support for legal management, enterprise risk, facilities, and strategy. Data
capabilities include master data management, and the enterprise information flows that drive business performance analytics. In addition, this scope needs to be covered while managing seamless connections with plasma centers, manufacturing sites, and commercial affiliates across the globe.
This leader is experienced in large-scale change management in a regulated, multinational
environment. Deep knowledge of Enterprise Systems and Processes (including ERP, SAP and
MES) from a global and transformational perspective is required. We are seeking a leader with demonstrated abilities to scale a business through systems and processes.
Measures of performance are focused on extracting business value from Enterprise Systems and Processes, including customer satisfaction, cycle time of business processes, lower transaction costs, and the transition to analytics and data-driven decision-making, in both financial management and yield maximization. Additional measures include the speed and scale of transformation, and the ease of follow-on innovation.
This role reports directly to the Chief Digital and Information Officer of the company with
matrix reporting to a senior business officer and Executive Sponsor of Enterprise Resource
Planning, and Chair of the ERP Steering Committee, comprised of the business leaders for all operational and enabling functions.
Creating the Enterprise Systems and Processes organization consolidates existing groups
supporting I&T Business Partnering for Enabling Functions, I&T Data and Analytics for
Enabling Functions, and I&T Enterprise Resource Planning (ERP) Platform Ownership (across
all businesses).
Business Partner for Enterprise Systems and Processes
ERP Transformation Strategy and Program Management
Secretariat for the ERP Steering Committee
Business Performance Data and Analytics
Change Management
Partner Management
Platform Ownership
Intelligent Automation
Workplace Experience
Value Realization
Benchmarking
Business Partner for Enterprise Systems and Processes. Liaison for information and technology
in support of End-to-End Operations, Finance, Human Resources, Procurement, Legal, Risk,
Facilities, and Strategy and Business Development. Responsibilities include city planning and
portfolio development.
ERP Transformation Strategy and Program Management. Drives ERP transformation in three
phases. One is the technology upgrade of our core systems. Two is the rationalization of
multiple environments across business units (and acquisitions) towards integrated (or unified) target state. Three is the optimization of business processes and data management across operations and enabling functions. Work includes execution of all efforts to enhance and modernize the ERP ecosystem of applications and processes.
Secretariat for the ERP Steering Committee which is comprised of select business leaders from end-to-end operations and enabling functions.
Business Performance Data & Analytics. Delivers on a big information strategy across enterprise systems and processes, including master data management, data warehouses, and the facilitation of insights and analytics.Change Management. Accelerates adoption and maturity of enterprise systems and processes by our business community, including the onboarding and training of operational and enabling-function end users.Partner Management. Manages a portfolio of relationships in support of enterprise systems and processes.Platform Ownership. Grows the value of enterprise platforms through innovation (mobile applications and chatbots, for example) and insights (analytics and machine learning, for example).Intelligent Automation. Streamlines enterprise systems and processes through automation.Workplace Experience. Creates the employee experience, including personas and training.Internal Controls and Compliance. Ensures regulatory and compliance requirements are identified and met.Value Realization. Creates and captures the value of investments in enterprise systems and processes.Benchmarking. Participates in industry assessments and external communities for enterprise systems and processes, ensuring a tone of innovation and pursuit of excellence.Education:·Bachelor of Science in Computer Science, Mathematics, Engineering, or Operations Research. Master of Science, Master of Business Administration, or other advanced degree preferred.Related Experience:·15+ years of experience in enterprise systems and processes, including specific experience in enterprise resource planning and SAP.·Pharma/Biotech or similarly regulated environment; GxP experience is required.·Experience in leading large-scale-global-enterprise transformation, including governance processes, while demonstrating significant experience in managing third party ERP implementation partners.·Consulting experience is desired.
Global perspective. Takes a broad view when approaching issues. Sees ahead to future possibilities & translates to breakthrough strategies. Collaborates to influence strategies of others and adapts own strategy towards enterprise value.Change Management: Mobilizes others to initiate change; builds group momentum for change; embeds culture of change. Aligns change to enterprise strategies and direction.Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.