St Trinity Property Group is a leading player in the Australian property market, with over 10 years of success in building, developing, marketing, and selling off-the-plan apartments across the country. We are a diversified property group that is dedicated to delivering exceptional results for our clients and investors.

We are currently seeking a highly motivated and experienced Outbound Call Centre Team Lead to join our team. The successful candidate will lead a team of appointment setters that will be responsible for qualifying buyers looking to purchase off the plan apartments.

Responsibilities:

  • Lead, train, and coach a team of appointment setters to ensure they meet their targets and deliver high-quality results.
  • Set team and individual performance targets and monitor performance against these targets on a regular basis.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Work collaboratively with other departments to ensure the team has access to the necessary resources to deliver on their targets.
  • Develop and implement processes to improve team performance and the customer experience.
  • Monitor and report on team performance metrics and provide regular updates to senior management.
  • Ensure compliance with all relevant regulations and company policies.
  • Handle escalated customer queries or complaints as required.

Requirements

  • Experience in a similar role, preferably in an outbound call centre environment.
  • Excellent leadership skills and the ability to motivate and coach a team to achieve their targets.
  • Strong communication skills, both written and verbal.
  • Strong problem-solving skills and the ability to think creatively to find solutions to challenges.
  • Excellent time-management skills and the ability to multitask in a fast-paced environment.
  • Experience working with sales targets and performance metrics.
  • Experience working in the property or real estate industry would be an advantage.

If you are passionate about leading a team and delivering high-quality results, we want to hear from you.

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Confirmed 13 hours ago. Posted 30+ days ago.

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