Has knowledge or understanding of IT Operations, infrastructure services support (UNIX or Windows), operations monitoring and end user support.
Graduate of IT Course or related Courses.
ITILv3 or V4 certified
Has minimum of 3 years experience managing the Applications and leading a team
Has over 3 years experience supporting application Technologies such as Weblogic, JBOSS, CaaS, Feedhub, Informatica, Autosys, Feedhub, CyberArk, ServiceNow or its equivalent
Responsibilities
Technical Lead of a Team in charge of Administration of Incidents or Requests related to Feedhub and Informatica Applications
Technical Lead of a Team in charge of Weblogic, JBOSS and CaaS, Tectia and Layer7 administration, configuration, deployment and security check and verification
Technical Lead of a Team who is has Knowledge of Autosys Basic Commands, View of Output Logs, Error Logs and Scripts
Technical Lead of a Team in charge of Filetransfers via Feedhub management, administration of IDs and SSH Keys
Technical Lead of a Team who has knowledge on UNIX Basic Fundamentals such as logging in, deploument, logs and nodes management
Technical Lead of a Team in charge of Informatica session and workflow logs management. Informatica administration via Autosys
Technical Lead of a Team in charge of Certificate Renewal on Non-Production from CSR Creation, issuance of signed certificate, coordination, review and validation, importing of certificate to validation of functionality
Technical Lead of a Team in charge of Functional ID management through CyberArk
Technical Lead of a Team in charge of ServiceNow Monitoring, Incident and Change management
Accountable in Documentation and Reporting, Incident, Problem, Change, and Availability Management
Accountable in Staffing and Scheduling
Responsibile in addressing complaints and escalations coming directly from the client
Accountable in Driving team Utilization, Billability and Time-Tracking Compliance
Works closely with Account Delivery Managers in driving Service Improvement or Continuous Improvement and High Quality Customer Satisfaction or Net Promoters Score