Airtel Business. Mumbai>Customer Experience. CE Management. Service Delivery - Billable>Program Manager>MH - Mumbai - Interface Building

Bharti Airtel

Qualifications
Benefits

a) Minimum 5 years of IT experience

b) Minimum 2 years of Program Management experience.

c) 2 years’ experience of Network deployments.

d) Experience of handling/managing teams 

e) On payroll of the Bidder.

  • Act as a Single Point of Contact (SPOC) for the entire project & operational Life Cycle.
  • Responsibility for the entire execution & management of the project after receipt of purchase order.
  • Co-ordination for Delivery/Installation of New hardware in stipulated time frame
  • Call flow management, Quality Service Delivery
  • Overall monitoring and management of network gateway security and related services
  • SLA management and reporting, Sign –off from end customer
  • Submission of periodical Reviews and reports required to Customer.
  • Crisis management / Change management and emergency response procedures.
  • Preparation and submission of detailed Project documentation and regular progress report to LIC and progress of
  • Initiatives taken by customer.
  • Drive Quarterly Collection.
  • Responsible for Documentation of important communication, MOM etc…
  • Initiate regular monthly, quarterly business review meeting with customer head & regional offices as per RFP.
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Confirmed 8 hours ago. Posted 30+ days ago.

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