Locally owned and operated leading disaster cleanup and restoration company in business in the Boston/North Shore area for over 32 years is seeking a Reconstruction Project Manager. This person will be responsible for managing a wide range of functions necessary to obtain and successfully execute reconstruction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in reconstruction services.
Primary Roles and Responsibilities
1. Project Initiation
a. Evaluate and sell projects.
b. Educate customers on process.
2. Project Planning
a. Identify and document project scope of work.
b. Review estimates.
c. Obtain customer and client agreement on scope and estimate.
d. Review budgets.
3. Project Execution
a. Create project schedule and timeline.
b. Identify and qualify subcontractors and resource providers.
c. Negotiate terms and set expectations.
d. Perform periodic reviews to evaluate their performance.
4. Staff Management
a. Manage individual employees/ subcontractors who work together to process reconstruction projects.
b. Conduct regular meetings with reconstruction team.
5. Customer Satisfaction
a. Be responsible for customer service and management of the customer experience.
b. Manage all warranty activities.
Necessary Experience and Skill Sets
Superb customer service track record
Effective written and oral communication
Intermediate math skills
Xactimate knowledge preferred
Benefits
Formal Education/Training
Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday–Friday, 45 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.
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All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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