Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.
Responsibility
Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
Provide pre and post-sales support for all self-service products;
Provide product and tool support to enhance clients’ experience;
Identify trends and solve problems facing multiple SMB clients;
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
Provide vital product insights and feedback from our customers to engineering.
Your Profile
Native Dutch Speaker;
Good knowledge of English (B2 level);
Familiarity with online advertising products and social media;
+1 year working in a customer support related role;
Excellent communication skills: verbal, written, listening skills;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Availability Monday to Sunday, including rotating weekends;
Experienced in Call Center environment / Customer Support role;
Ability to multi-task and work under pressure.
Our Offer
Signing Bonus 2500€;
Excellent work opportunity in a leading multinational company;
Stable work and career progression;
Intensive training and integration phase;
Health Insurance since day one in the company;
Fixed-term, renewable employment contract;
Long-term career opportunities;
Reimbursement of your initial flight costs after 9 months and airport pick up;
Annually complementary return flight to your home country (within Europe);