Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.
Responsibility
Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
Provide pre and post-sales support for all self-service products;
Provide product and tool support to enhance clients’ experience;
Identify trends and solve problems facing multiple SMB clients;
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
Provide vital product insights and feedback from our customers to engineering.
Your Profile
Native level written and verbal communication skills in French;
Fluency in English – B2 level (mandatory);
Familiarity with online advertising products and social media;
+1 year working in a customer service related role;
Excellent communication skills: verbal, written, listening skills;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Experienced in Call Center environment / Customer Support role;
Ability to multi-task and work under pressure;
Availability Monday to Sunday, including rotating weekends.
Our Offer
Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Free Portuguese language courses, sport activities and organized events.