National Football League (NFL)

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Position Profile: Director, Event Operations 

Department: Event Operations

Reports to: Vice President, Event Operations

Supervises: Event Operations Manager, Event Operations Coordinator, Exterior Logistics staff, Parking Operation

Status: Full-Time, Exempt 

JOB SUMMARY: The Director of Event Operations will spearhead event design & programming as well as lead the execution of event operations and parking strategies. The position will manage the day-to-day operations and activities of parking and event logistics collaboratively and inclusively.

ESSENTIAL ACCOUNTABILITIES

1. The Director is accountable to site planning, vendor management, logistics, and overall event management for Chiefs Football events. Support Arrowhead Events in planning, and execution of large-scale events such as festivals, concerts and third-party events held at GEHA Field at Arrowhead through effective communication and planning with both internal and external resources, partners, and vendors.
2. Responsible for parking operation & event day management of the entire parking operation. Maintain key relationships with Premier Parking, KCPD, MoDOT and gameday vendors. 
3. Lead the development and accountable to the budgeting, staffing levels, and labor utilization for Chiefs Football Events.
4. Collaborate with sponsorship, sales, marketing, and other departments to ensure partner event needs & gameday activations are satisfied.
5. Prepare and maintain required reports & records for Kansas City Chiefs, key stakeholders, and upper management team, including evet recap notes & internal collaboration efforts to provide solutions to event day challenges. 
6. Responsible for exterior activations and programming, including Ford Tailgate District & Tailgate Suites. Lead all aspects of the Tailgate Suites operation, including vendor management, production timing, on-site & off-site labor needs as well as inventory management. 
7. Develop Standard Operating Procedures, Checklists, and training manuals for areas of oversight and institute culture of process and accountability. 
8. Support oversight of event command post/parking command and event incident tracking systems conducting regular analysis of operational data. Identify trends and opportunities to streamline operations and enhance the guest experience. 
9. Responsible for the operational aspects of ensuring the property around Jackson County Sports Authority Complex is appropriately configured based on the internal needs, including but not limited to parking needs, perimeter needs, directional signage and identifying common area damage or repairs necessary to provide a safe venue for all guests visiting GEHA Field at Arrowhead.

COMPETENCIES

1. Analytical Skills – Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
2. Problem Solving – Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively. 
3. Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.
4. Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
5. Written Communications – Writes clearly and informatively.
6. Change Management – Communicates changes effectively. Builds commitment and overcomes resistance; prepares and supports those affected by change and monitor’s transition. 
7. Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion, and optimism. 
8. Diversity – Demonstrates knowledge of the EEO policy and shows respect and sensitivity for cultural differences. Trains and educates others on the value of diversity and promotes a harassment free environment. 
9. Innovation – Displays original thinking and creativity. Meets challenges with resourcefulness.
10. Judgment – Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process. 
11. Motivation – Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS

• Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED

1. 4-year undergraduate degree at an accredited university or college in the field of Business, Engineering, Social Sciences, or Communications. 
2. Minimum 7 years’ experience in large venue event management, including direct supervision of personnel and 3rd party vendors, conflict management, event operations best practices, and performance management.
3. Demonstrated leadership and personnel management experience with the ability to coach, mentor and motivate a diverse workforce.
4. Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/or after they arise with little or no supervision.
5. Demonstrated experience with budget oversight and general accounting/finance.
6. Demonstrated experience with Federal and State OSHA regulations compliance, including fire and safety.
7. Knowledge of Microsoft Office products.