TTEC

At TTEC, we're all about the Human Experience. Elevated. As a Reporting Specialist working onsite in Sofia, Bulgaria, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll Do

Are you passionate about providing accurate reporting? Do you love Excel, Access, and want to learn more about SQL? You'll report to a team lead and be responsible the delivery of regular and ad-hoc reports and performing data integration from different sources, analyzing data, and monitoring trends in data that could lead to process improvement.

You'll report to the Supervisor. You'll contribute to the business through your reporting.

During a Typical Day You'll

• Provide regular operational reports and ad hoc reports
• Create databases to support the reporting needs of the business
• Adapt existing reports
• Collaborate and support reporting team members
• Maintain appropriate documentation and controls

What You Bring to the Role

• Written and spoken communication skills in English
• Experience building Access databases and Excel spreadsheets including the development of macros, pivot tables and automated charts
• Knowledge of SQL data retrieval
• Analytical and conceptualization skills
• Focus on the detail of the reporting

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit www.mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.