Overview
Make an Impact!
Do you know what it takes for a product or a solution to work for a customer? We know our customer’s needs are evolving every day and as an EdTech company, we like to work very closely with our customers before and after they start using our learning solutions.
McGraw Hill is the world’s leading digital learning science company with more than 70% of our education products developed, delivered, and used via technology.
As a Client Engagement Lead, you will be leading the customer success and customer engagement initiatives for our Digital Learning Solutions. You will be responsible for customer delight while cross-selling, and up-selling our solutions during the pre-sales, onboarding, and post-sales phases.
What you will be doing
- Lead pre-sales & post-sales efforts for all digital solutions for McGraw Hill India·
- Work closely with the account managers to give professional onboarding, technical services, and product trainings to the end users to help them grow the accounts
- Own the renewals business and upsell to existing customer to maximize the revenue opportunities from the existing customers·
- Periodic forecasting and reporting of the digital revenues for all product lines·
- Identify customer’s problems/needs/ requirements and make strategic recommendations using all our solution suite and knowledge base as a consultant/ guide
- Successful pre- and post-sales implementation/deployment of McGraw Hill digital products and platforms across higher education and test prep segments·
- Work with the marketing teams in India and globally to develop value stories, white papers and other advocacy pieces for driving value-based selling for McGraw Hill’s digital solutions.4.
- Handle technical/ non-technical customer queries related to product usage or LMS integration, LTI Compliance etc and mitigate them within defined SLA
The ideal candidate will have:
- 3-7 years of related experience, preferably in platform/software sales and deployment or education sales and delivery/ execution.
- Experience in creating and implementing digital strategy & roadmap for customers·
- Should be a great Show-n-Tell Presenter with great communication skills·
- Consultative/Solutions selling experience across education, media and/or software or cloud-stack·
- High proficiency levels with workplace tools and software applications like Office 365 and SFDCAs an education innovation company
45034
Read Full Description