LACMA

JOB SUMMARY

The Visitor Services Associate is responsible for providing outstanding visitor service while working front-of-house posts at the Ticket Office or in the museum. The position processes and sells museum admission, special programming tickets, LACMA membership, and LACMA Fund donations. The Associate position also provides outstanding visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld and sharing important information pertaining to specific works of art. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies including the general public, members, donors, VIPs, and staff.

SCOPE

Competent to work in the most basic functions of the Visitor Services Department 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively demonstrates a guest-first attitude by exemplifying excellent internal and external guest service skills at all times
• Actively promotes, sells, and services the LACMA membership program
• Maintains a conversational knowledge of LACMA’s general policies and procedures, membership programs, and the exhibition and programming schedule
• Clearly and concisely explains certain aspects of visitor experience that pertain to specific works of art
• Assists visitors in the capacity of gallery support when required
• Shares factual and necessary information with colleagues, visitors and members via excellent written and verbal communications
• Maintains regular and predictable attendance 
• Employee is required to attend various training sessions as scheduled
• Operates register and receives payment for ticket, membership and donation transactions while maintaining a strict attention to cash handling accuracy
• Escalate any guest service issues, complaints, or unanswerable questions to the Visitor Services Leadership team
• Performs other duties or projects as assigned

QUALIFICATIONS

• At least two years of relevant experience in a high volume and customer service focused setting 
• Background in Art History preferred
• Strong skills in ticketing software, preferably in Tessitura
• Basic math skills
• Must operate with attention to detail and strong organizational skills while managing a continuous workflow 
• Open availability including holidays, nights, and weekends