IQVIA

Production Analyst

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health & Quintiles and Innovex, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Candidates interested in joining Production department as a Production Analyst should have:

• Minimum bachelor’s degree in a relevant university,
• 2 years of experience in a data production environment,
• Experience with SQL Server and TSQL and experience with SQL server Integration Services,
• Strong job control language skills or distributed platform operating and pc operating systems skills,
• Proficiency in scheduling software packages as used by IQVIA and problem management tools,
• Thorough knowledge of the production environments. Thorough understanding of production environment requirements and IQVIA products.
• Analytical/problem solving skills.
• Demonstrated communication skills with a customer service focused approach,
• Having analytical, problem solving ability, result oriented and business partner mind,
• Strong interpersonal communication skills coupled with team working skills.

JOB DESCRIPTION

As a Production Analyst with IQVIA Production Team, you’ll be responsible for;

• Monitors the production environment using established tools.
• Responds to job failures/issues and correct problems/issues when possible according to established procedures.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• Takes appropriate action to ensure that processes are completed according to the schedule provided.
• Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
• Informs relevant production and user areas of outstanding issues that require further follow-up.
• Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
• May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements.
• May support client facing teams, business line initiatives or 3rd parties.
• May provide input for new system development, including requirement gathering, UAT and implementation.

All the applications will be kept strictly confidential.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com