SeaWorld

Guest Relations Ambassador

Do you have what it takes to really move people? Like move them quickly through a long line with grace and precision? Do you have the ability to take action to turn a transaction into a positive guest experience? We’ve got a great opportunity for you to connect with our guests and keep them coming back for more.

What you get to do:

As a Guest Relations Ambassador, you’ll keep our park running smoothly while delivering great guest service with a positive, enthusiastic spirit. And you’ll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot. You will:

• Greet and interact with guests
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow
• Perform crowd control in order to open and close location efficiently
• Accurately process monetary transactions
• Handle will call and interaction program requests
• Adhere to all cash handling policies and procedures
• Work as part of a team to increase productivity while providing excellent guest service
• Practice safe work habits, including the use of personal protective equipment

What it takes to succeed:

• Excellent communication and problem-solving skills
• Ability to push, pull and lift a minimum of 50 lbs.
• Basic computer skills with Windows/Office
• Scheduling flexibility
• Ability to process monetary transactions and accurately use a register
• Cash handling experience a plus
• Comfortable handling large amounts of cash
• Ability to work well as part of a team
• Ability to multitask while maintaining a positive attitude and delivering excellent guest service
• Ability to complete all legal, company and department training requirements

The perks of the position:

As part of the Busch Gardens family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

• FREE park admission
• Discounted park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.

Go from zero to hired in nothing flat!

Getting a job is as easy as can be – you won’t even have to leave your home!

1. Start by completing our on-line application
2. Receive a link to take our virtual job tryout – be sure to check your spam email
3. Self-schedule a “job placement” phone call
4. If you meet our criteria, you’ll get a job offer on the spot
5. Select a time to come in for on-boarding paperwork

Join the team!

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

Busch Gardens Tampa is committed to the health and safety of our guests and team members. We have worked diligently with state and local health officials, outside consultants and attraction industry leaders to enhance our already strict health, safety and cleanliness standards. These protocols and guidelines will be modified based on evolving industry standards and methodologies, public health and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.