Chanel

We are looking for passionate and client-service oriented individuals to join our team! As one of the first touch-points for customers in Thailand; the Customer Care Associate’s (CCA) role is to provide top class luxurious service in-line with the brand’s vision. Your mission is to provide accessibility and exceptional customer services by developing client-centric propositions, elevating and maintaining the consistency of customer experiences in order to provide seamless services.

Key Responsibilities:

• Demonstrate sound understanding and comprehensive knowledge of the brand’s full range of products and services
• Handle customer enquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
• Proactively drive customers to boutiques and connect customers with the appropriate boutique colleagues to ensure the most luxurious customer journey
• Keep in mind customers’ satisfaction as a core service value in daily decisions and behavior
• Be able to multi-task on various systems whilst independently handling calls, waiting list transactions, emails and live chat in regard to a wide range of requests
• Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
• Handle customer’s feedback/complaint in a timely and effective way, identify trends in customer satisfaction or dissatisfaction and regularly share with Retail teams
• Ensure clear and complete handover of cases to all relevant internal and external parties

Qualifications:

• At least Bachelor's degree with minimum 3 years of Customer Service experience in luxury retail, hotels, concierge services, call center and live chat preferred
• Candidates with experience in customer center, E-Commerce is highly preferred
• Mature and logical, with critical thinking and courageous in making sound decisions
• Outstanding written and fluent verbal communication skills in both Thai and English
• Strong computer and typing skills. CRM tool experience is a plus
• The ability to learn on the fly and perform under ambiguity
• Possess a collaborative and team spirit nature
• Self-driven, have flexible mindset to work in fast paced environment
• Able to withstand retail working hours and work on weekends and public holidays

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.