Optus

So, why Optus?

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

About the role

We're looking for an experienced and enthusiastic professional to take the next step in their career and say ‘Yes’ to the role of Assistant Store Manager at our Parramatta Store.

As an Assistant Store Manager, you will always lead by example whilst you encourage and empower your team in delivering exceptional service to our customers. You are the central support person for your store manager whom you will work in collaboration with. You will own an efficient and successful business, whilst developing your organisational and leadership skills. You will support your team’s personal development through regular coaching and mentoring.

Your responsibilities:

• Maintaining customer focus whilst managing service expectations to a high degree.
• Improving Performance through effective development, outlining specific and measurable team objectives, assuming accountability and ownership.
• Effective Leadership through showcasing Optus values, personal and team development, rewarding, recognition and celebrating success.
• Supporting Coaching and Development of your highly engaged team.

About you

• Inspiring and highly engaged individual who motivates and encourages others to do their best, builds a welcoming and highly energised atmosphere for customers and team alike.
• You are an expert in conflict resolution. You have the professionalism, experience and maturity to step-in when your team need support in resolving difficult customer issues.
• An adaptable individual who can effectively prioritise time and effort in order to maximise results, handle customer outcomes and business expectations. You always follow-through to ensure you and your team have resolved customer queries.
• You are the subject matter expert regarding all Optus products, services and policies.

We want you to succeed and be thrilled to come to work and commit to investing in you as a person, by providing ongoing development and career growth opportunities. On top of your salary, we offer a competitive commission structure and a great working environment.

Optus is a place where we let you innovate. Whether you’ll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

• A competitive salary
• Discounts on products and services
• Ongoing training, mentoring and development opportunities

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 by 1st December 2021 and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.