Are you ready to make a BIG impact with TD SYNNEX?
We are the world’s largest IT distributor, striving to lead the next generation of technology and talent. Whether you’re applying for your first role or you’re a seasoned executive, seize this opportunity to develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers across the globe.
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
Take the next step towards a rewarding career and apply today. We’re excited to meet you!
Job Purpose:
Key account management for a defined set of customers across the entire Tech Data portfolio, focusing on the largest accounts.
Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships
Responsibilities:
- Develops a cross-section of large and/or prominent accounts with several changing variables and complexity (incl. growth opportunities., account planning, digital platforms etc.)
- Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits
- Form strategic plans to develop and execute against current business and drive growth
- Creates customer unique selling propositions that protects Margin integrity and promotes long term value based customer engagement.
- Discover and exploit incremental business through excellent customer relationships
- Coordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU’s)
- Identifies project opportunities together with BDM
- Demonstrates a solid customer engagement strategy including multiple parties and levels that drives successful business outcomes.
- Delivers value to customer whilst maintaining expected levels of margin return against balanced product mix
- Identify customer needs and problems and look to resolve or escalate to the relevant business units
- Gather customer insights through profiling and analysing the account set, creating and taking actions to maximise opportunities
- Ensure timely and accurate completion of essential reporting, profiling and general administration within Tech Data systems, including CRM
- Drive usage of Tech Data’s e-commerce tool (InTouch) by effectively promoting its benefits with customers
- Maintain and improve customer Service Level Agreements
- Develops tailored customer value propositions against clear understanding of customer business requirements to drive customer engagement
Knowledge Skills and Experience
- 4-6 years of industry/direct customer experience
- Advanced knowledge of Tech Data’s business practices and recognized as a Subject Matter Expert for responsible line of business/technology area(s)
- Outstanding customer relations skills
- Excellent communication skills, particularly face-to-face
- Able to deliver powerful, succinct and convincing presentations to all levels
- Gravitas and business credibility are essential
- Excellent sales skills including negotiation and pursuing results
- Strategic planning skills
- A knowledge of product set is an advantage
- Previous experience in the IT industry would be desirable
- Experience of working with a CRM system (Compass)
- Experience of working with SAP R3 would be desirable but not essential
- Ability to understand and analyze financial inputs (profit / trend margin / OI)
- Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
