Have you longed to fuse your management skills with your contouring abilities?
Does your encyclopedic knowledge of cosmetics make you long for a quiz show?
Do you want to join an international cosmetics brand on the cusp of breaking into a new, diverse, and innovative market?
KIKO Milano, a staple in European cosmetics, is looking for a Key Holder to join their management team. Candidates will be in a unique position to not just support management operationally, but to coach and develop a team that will drive the sales engine of the store. This is a challenging hybrid position, where you can fuse your artistry and budding management skills.
PRIMARY JOB RESPONSIBILITIES:
Leadership and Employee Management:
- Lead cosmetics retail store team to drive sales through customer service training and modeling behavior. Exemplify outstanding customer service.
- Ensure that retail store management and corporate directives are carried out while on duty by managing and motivating beauty staff, delegating responsibilities, and following through to completion.
- Maintain and monitor the cosmetics staff’s compliance with Company policies and directives on selling standards, customer service, dress code, etc. Ensure that all policies and procedures are communicated, understood and complied with.
- Partner with Store Manager to make him/her aware of substandard performance as well as to address any performance or lack of training issues observed while on duty.
Initiative, Responsiveness, Planning and Organizing:
- Perform retail closing procedures and opening procedures to ensure that the store is ready for business and operating as per Company directives.
- Responsible for reporting float & processing closing deposit (if applicable)
- Ensure that the retail store always meets Company standards with regards to merchandising; visual presentations; housekeeping; and loss prevention requirements.
- Prioritize tasks as manager on duty and allocate time and resources for self and staff as acting manager on duty according to importance and urgency to ensure all paperwork and store operational requirements are completed on time.
- Protect store assets and inventory.
Customer Service Orientated:
- Ensure the achievement of retail sales goals for self and staff as well as other KPIs (p+, upt, conversion) as determined by the Company.
- Monitor beauty staff’s compliance with the Company’s Welcome Training and the direction from Trainers to ensure that they are consistently using these techniques.
- Ensure that each staff member is knowledgeable about Kiko USA products and stock levels and is able to respond to customer’s inquiries and needs.
- Monitor beauty sales staff’s performance on the retail selling floor to be certain that the Company’s standards of customer services are being met and that customers are receiving the maximum level of cosmetics service at all times.
All other duties as required.
SKILLS, EXPERIENCE AND OTHER REQUIREMENTS:
- At least 1 to 2 years’ experience in the retail industry at a supervisory level managing a sales team.
- Cosmetics/beauty customer service experience preferred
- The ability to drive sales and provide excellence customer service.
- Understanding of store operations and opening and closing procedures.
- Training, planning, and performance management skills.
- Computer skills to include a retail point-of-sale software system and Microsoft Word, Excel, and Outlook.
CORE COMPETENCIES AND TRAITS:
- Leadership Abilities and Employee Management Skills: Can manage, delegate, and work successfully with other team members to reach goals to support the achievement of Company goals.
- Initiative and Responsiveness: The ability to react to the needs of management and the business and take action. Can work independently and proactively identify what need to be done and take action accordingly.
- Planning and Organizing: The ability to accurately identify urgency and plan accordingly.
- Customer Service Orientated: The ability to provide high-quality service to achieve the best possible level of customer satisfaction.
- Dependability and Cooperation: Will be accountable for the success of the business. Accepts responsibility for results and set measurable standards and goals for self and others. Punctual and reliable.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This position regularly requires frequent weekend work.