Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company.
Key Responsibilities:
- Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities
- Meeting quota of qualified sales opportunities for Five9's field sales team
- Make 50-80 calls per day, with additional touch points by e-mail
- Proactively and promptly process all leads to with the appropriate disposition
- Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
- Deliver consistently against quota, despite imperfect systems and processes
- Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment
- Effectively articulate the Five9 value proposition by phone and e-mail
- Continuously log activities and intelligence into Salesforce.com
- Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
- Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices
Key Skills:
- Bachelor’s degree required
- Work experience in a lead generation setting
- High-caliber cold calling skills
- Familiarity with common office software and CRM
- Proven track record of achieving corporate quotas and goals
- Ability to handle objections and educate prospects in a consultative manner
- Demonstrated curiosity, resourcefulness, motivation, and initiative
- Professional business acumen, strong communication skills, strong presence, and confidence
- Highly team oriented – must be able to accept and contribute new ideas
- Excellent time management with ability to multi-task, prioritize, etc.
- Experience selling enterprise products/services, especially SaaS, or other technology is a plus
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.