At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
Coordinate Service work done at site and ensure it complies with Hitachi Energy and customer's standards, procedures and policies. Single point of contact for the customer during the execution of a Service job.
Your responsibilities
- Build and maintain sustainable relationship with customer;
- Manage customer requirements and customer enquiries;
- Ensure continuous communication;
- Coordinate, plan, schedule and oversee all Service jobs with necessary resources, spare parts and logistics for site;
- Manage customer satisfaction by ensuring that Hitachi Energy fulfils its contractual obligations and business requirements;
- Ensure the required quality is delivered and the health, safety and environmental issues are competently managed;
- Review the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes;
- Manage the Service order process in a timely manner from quotation to invoicing and cash collection;
- Manage all required reporting and documentation;
- Ensure all necessary data has been registered in a timely manner in the system;
- Cooperate and coordinate activities with other Hitachi Energy units and teams to harmonize Service activities and to maximize Service sales at every opportunity;
- Ensure the transfer of Service findings to the product/system Local Business Units for improvement of their offerings;
- Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.
Your background
- At least 5 years of experience in the role;
- Good knowledge of English and Italian language;
- Knowledge of SAP and Office;
- Good interpersonal skills and organizational skills;
- Previous experience in a manufacturing company is considered a plus.
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2022-03-08
Reference Number
IT52889871_E1