About Us
Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps tackle the critical challenges of patient billing and payment. Our technology improves the overall experience of patient engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.
Cedar is seeking a Junior IT Support Engineer to provide industry-leading support to all internal Cedar employees. This candidate will work closely with all of Cedar to ensure the technology our employees use every day is functional, reliable, and secure. This includes everything from the laptops we deploy to assisting with the support of the physical office networks, security, and our collaboration systems. We are looking for a forward-thinking individual with customer satisfaction at the forefront. This is an excellent opportunity for consistent growth at a rapidly growing company.
Responsibilities
- Provide desktop and application support to Cedar employees
- Support and maintain all employee-related IT services and equipment
- Be responsible for hardware configuration and system access
- Create new hire accounts and assist with computer configurations
- Conducting new employee on-boarding orientations
- Assist with the hardware inventory at assigned office location
- Write technical documentation targeted at end-users
- Participate in team projects and meetings while collaborating effectively
Required Skills & Experience
- 2+ years in a Helpdesk or IT Support environment
- Experienced in MacOS administration, knowledge of the operating system and automated software installation
- Knowledge of automation solutions such as Jamf, Okta, Fleetsmith, InTune, or other MDM solutions
- Experience with various SaaS platforms and administration (Office 365, Zoom, Slack, etc)
- Experience working with an enterprise-level ticket system such as Jira or Service Now and managing queues effectively
- Strong interpersonal skills, problem-solving ability, and outstanding customer service proficiency
- Experience working within a team to brainstorm the best possible end-user solutions
- Participation in office build-out projects - an asset
- Technical documentation library management (Confluence, etc) - an asset
Required Competencies
- Willingness to work out of one of our Cedar Office locations (Requires COVID-19 Vaccination)
- Superb written and verbal communication skills
- Excellent customer follow-up and organizational abilities
- Experience working in a fast-paced environment with sometimes shifting priorities
- Teamwork oriented focus and proactiveness about using available resources
- Empathic, communicative, and forward thinking mentality
- Ability to lift at least 50lbs
- Availability to work on an after-hours on-call rotation - Required
- Availability to travel to other offices (rare occasions)
What do we offer to the ideal candidate?
- An opportunity to work with is scaling very rapidly, engaging with millions of patients per year, and growing at a rate of 360% YoY as of January 2021
- The chance to build IT Systems from the ground-up and help assist with defining Cedar IT
- A professional growth opportunity with exposure to various systems at a rapid pace
- The ability to impact the growth of our company, we value all comments and suggestions
- Transparency across teams and interaction with multiple departments leading to career growth opportunity
- Open door policies to management within the organization
- Competitive pay, employer-paid healthcare, free lunches (and snacks), stock options
Applicants must be currently authorized to work in the United States on a full-time basis.
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