Hitachi ABB Power Grids

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is seeking a On-Site Support Regional Manager. Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs. As a newly formed IT organization with green field approaches to Infrastructure and Service Integration, HE IT intends to provide an outstanding, consistent IT service and user experience by the implementation of our On-site services. This is crucial to support the organizations’ efforts to continuously improve the efficiency and the value that IT creates for the business. The role of the On-Site Service Lead (Americas) is to liaise with all stakeholders within and outside of the IT organization, to understand what the requirements and pain points are, and to translate these requirements into business value and minimize any disruption to our business. The On-Site Service Lead manages the On-Site Service build up and operations for the Americas region. If you are a motivated self-starter who has a passion for excellence and values education, integrity, innovation, and success, this is a role for you!

Your responsibilities

• Responsible for building up and insuring the delivery of On-Site Services for Americas. Review Service Level Agreements (SLAs) and corresponding service monitoring & controlling metrics to identify rightsizing opportunities
• Drive overall business satisfaction of On-Site Services within Americas
• Initiated proactive service improvements in the OSS area and ensure their delivery
• Develop and implement performance measurement framework for On-Site Services for the relevant region covering service quality, satisfaction, and financial performance in collaboration with the SI Reporting Team
• Re-assess OSS demand on quarterly basis for the countries/sites in scope
• Support major incident & critical situation resolution
• Manage assigned budget, effectively and deliver activities within agreed schedules and costs

Your background

• Master/Bachelor’s degree in IT and a minimum 12 years of experience in On-Site Support or Infrastructure management.
• Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States.
• Proven experience in large scale transition & transformation programs with the establishment of IT Infrastructure services and a success track record
• Good knowledge of ITSM tools (ServiceNow), MS Office Products, ITIL,
• Lean Six Sigma Green Belt certification is advantageous
• Flexibility to quickly adopt to new ways of working
• Ability to work in remote teams
• Excellent business writing and presentation skills in English
• Persistence and sense of urgency

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.dol.go v/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/ posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner. #LI-NAM1

Publication date

2022-03-03

Reference Number

US52624613_E1