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Hitachi Energy HVDC, FACTS and Substation Service is seeking a Service Project Manager for its Raleigh, NC location. This role is responsible for Customer Support and Project Management associated with Flexible AC Transmission systems (FACTS), High Voltage DC (HVDC) and HV Substations. The ideal candidate will hold an engineering degree and technical experience to perform the above tasks contributing to the successful execution of Grid Integration projects in the areas of customer satisfaction, cost forecasting and control, scheduling, Health and Safety, quality, and performance.
Your responsibilities
- Be a single point of contact for customers for their needs.
- Takes full ownership of customer related issues and drives them to completion with internal and external suppliers and team members.
- Works cohesively Global Execution Centers to address site issues in a timely and efficient manner.
- Accessible for 24/7 issue resolution and response.
- Drives all activities on assigned projects / services and reports to management on status.
- Manages remote work crews and specialized engineers.
- Manages multiple projects simultaneously with attention to detail while adhering to Hitachi Energy processes for project execution.
- Assures Hitachi Energy commitments to customer are met, in accordance with contract.
- Sets customer expectation to assure a smooth project including acceptance of project deliveries and timely payment even under challenging circumstances.
- Utilizes Full Cost Calculation/Model to develop new opportunities while controls current project costs and cash flows.
- Engages customers, suppliers, and internal finance to ensure that payments are timely and correct.
- Participates in negotiation of project specific terms and conditions with legal counsel.
- Reports status/ progress to customer and other stake holders with appropriate detail and raises potential project issues to relevant stake holders early.
- Utilizes negotiation skills for scope and change management to actively pursue additional possibilities for increased revenue.
- Ensures the project follows and complies with company health, safety, and environmental policies.
- Identifies risks and mitigation alternatives associated with project activities and proactively pursues decided upon mitigation approach.
- Works actively with a Supply Chain Management to obtain Coordinates/directs project transportation and logistics.
- Reviews status of critical suppliers’ progress and includes in overall schedule.
- Builds wide and effective networks of contacts inside and outside the organization.
- Gains clear agreement and commitment from others by persuading, convincing and negotiating; Manages conflict
Your background
- Position Qualifications:
- Bachelor’s degree in Engineering or related field and a minimum of 5 years in one or combination of the following disciplines: Project Management; Field Service; Project Engineering; Customer support. Must have proven accomplishments.
- Clearly demonstrates critical thinking to address issues which in certain circumstances may need to be expedited in emergency situations to minimize downtime of customers critical assets.
- Strong leadership and interpersonal skills to communicate with Hitachi Energy and Customer personnel in order to successfully collaborate, coordinate, and resolve project related activities and issues.
- Knowledge of Project Management skills such as critical path and risk identification and mitigation.
- Ability to manage multiple projects simultaneously and a desire to deliver to customers a quality, completed project that meets or exceeds the customer’s expectations.
- Self-starter who drives issues to close and is as comfortable taking a leadership role as being a team member.
- Willingness to travel 10-20%.
- Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States.
- Desired Competencies:
- Negotiation skills for interaction with internal and external customers
- Knowledge of SAP, MS project, Visio, MSWORD and MSEXCEL
- Experience from FACTS and/or HVDC projects is an advantage
- Experience in Preventive / Corrective Maintenance activities associated with Flexible AC Transmission systems (FACTS), High Voltage DC (HVDC) or HV Substations.
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.dol.go v/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/ posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner. #LI-NAM1
Publication date
2022-02-24
Reference Number
US52597856_E2