At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
As a Technical Support Engineer, you will be part of a technical support team at the Global Technical Support Center in Chennai. We provide service to the global installed base of high voltage protective relays and control devices, as well as associated tools and system equipment. At Hitachi Energy, we are proud to offer you an environment where we value personal and professional development.
Your responsibilities
- Provide Level-3 technical support for global customers of Hitachi Energy for any escalations or queries related to SDM600 Product.
- Work on day-day tickets, follow-up with clients, provide feedback, and see problems through to resolution.
- Provide on-call off-hours support as required.
- Replicate the issues reported by the customers in the LAB environment and work with the R&D team to identify the root cause and fix the issue.
- Contribute to the knowledge base by creating KB articles and FAQs.
- Actively participate in training and improve product and process knowledge.
- Understand the SLA’s and work/align style of working towards meeting them.
- Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- Bachelor’s degree with 4-8 Years of experience, preferably in Electronics & Communications.
- Relevant Work Experience on SDM600 Product, integrating Hitachi energy products with SDM 600.
- Knowledge on Hitachi energy Power grids products- PCM600, REx Family IED, AFx Family products, MicroSCADA, RTU.
- Handling of disturbance recorder in PCM600, Wavewin.
- Customer support experience Bay level (IED’S) and Station Level Devices (AFS Switch, AFS Router, AFS Firewall, MicroSCADA, RTU). Preferably worked as a technical support engineer in L2 or L3 role/Commissioning Engineer.
- Experience working in a support lab environment for problem replication.
- Good understanding of Communication Protocols (IEC61850, IEC101, IC104).
- Good exposure and working experience with IEEE 802.11x standards.
- Good understanding of WLAN authentication, encryption, RADIUS, AAA, EAP, PSK, SSL Certificates, Firewall, etc.
- Knowledge on centralized user account management.
- Good understanding on Windows, SQL, Patch updates.
- Excellent written and verbal communication ability.
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2022-02-17
Reference Number
IN52784632_E1