At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
To strengthen our Hitachi Energy applications area, we are looking for an IS Application Manager/Operations Lead - Integration Platforms who will take full accountability for operational and support aspects of IS Platforms based Integration Services. Seize this unique opportunity and help to shape the future of our rapidly developing organization.
Your responsibilities
- Support Service Manager with whole scope of processes and operational activity of IS Solutions and related Services in scope in alignment with Enterprise Architecture guidelines and timelines defined by Hitachi Energy IS Leadership team.
- Manage integration platforms from initial planning, development through retirement (decommissioning). Is responsible for release management, operations and compliance management. Contributes to application portfolio and demand management.
- Implement, manage, maintain and optimize Integration Platforms and corresponding solutions/services in regards of application knowledge.
- Is responsible for operations framework integrating Service Monitoring, Event, Incident, Problem, Change Control, Configuration Management, Service Remediation, and Service Level Agreements.
- Proactively support installation, management, maintenance, and optimization of internal and cross-functional processes related to IS solutions/services.
- Executes all actions in IS processes according to agreed RACIS specification.
- Maintain effective communication channels towards stakeholders on the delivery side internal and external service partners, and on the customer side - with IS teams of the connected applications and systems.
- Provide support for RPA/Automation Services.
Your background
- Bachelor's or higher Degree in information systems, electrical or mechanical engineering.
- Minimum 5 years of experience in IT operations environment in various roles out of which a minimum of 3 years of experience in leading and/or managing application or platform operations in a complex multi geography/time zone environment.
- Systematic approach and business-oriented mindset combined with good articulation, negotiation, facilitation and consensus building skills.
- High sense of responsibility and commitment; dynamism and a high degree of resilience.
- Experience in problem solving and crisis management concepts.
- Thorough knowledge of IT service management concepts (ITIL).
- Fluency in spoken and written English.
- Experiences working with Microsoft BizTalk, Azure Service Bus and MuleSoft technologies is an advantage.
- Functional knowledge, experience in technology of Automation Solutions is very welcome.
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2022-02-09
Reference Number
IN52688175_E2