At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for an individual who will help us in building and operating our Connectivity Service Team. As a Connectivity Service Manager part of your role will be to overcome departmental boundaries and prevent silo-thinking.
Your responsibilities
- Leadership and continuous development of the Connectivity Core Service team
- Strategical development of service portfolio considering IT guidelines, architectural design and business orientation
- Managing Network Core services with your team from an end-to-end perspective and across the lifecycle
- Supporting projects and quality management practices across internal IT and Suppliers
- Integrating, leading by example and acting as change agent during transformation
- Engaging on major outages, driving/managing these outages to a quicker resolution, after the resolution, proposing the follow-up action from the outage for long term resolution.
- Acting as a liaison to the Infrastructure Transitional Service Agreement Exit program
Your background
- Around 10 years of experience in IT coordination or management including cost responsibility
- Understanding of Network Core Services e.g. DNS, DHCP, IPAM (Infoblox DDI) and AAA (Cisco ISE)
- Understanding of Network Security e.g. Remote Access (Palo Alto Global Protect) and Secure Web Access (Zscaler)
- Understanding of Voice Services (non-Teams Telephony, SBC, IP Telephony)
- Mandatory Process, Service or Product ownership experience
- Mandatory Service Operations and Delivery Management
- ITIL 4 or similar service-oriented certificate is an advantage
- Project and Agile Management (PMP, Scalable Agile) and Quality Improvement (Lean, Six-Sigma, Kaizen) experience will be beneficial
- High sense of responsibility and commitment
- Systematic approach and business-oriented mindset combined with good articulation skills
- High degree of intercultural awareness
- Self-driven personality
- Fluent in English, verbal and writing
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2022-01-19
Reference Number
PL51938093_E8