TransPerfect Is More Than Just a Job…
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Position Summary:
The position of Quality Manager is a key player at TransPerfect. Your particular language skill will allow you to finalize the end product before it goes to the client.
Position responsibilities:
- Proofread all translated documents for grammar, punctuation and spelling errors
- Format all translated documents to mirror the original source document
- Give feedback to Project Manager re translated text in the form of a Q score
- Suggest subjective changes regarding style, smoothness, and feel of translated documents
- Utilize reference materials to maintain consistency across projects for individual clients
- Create glossaries for individual clients to complement reference materials
- Operate computer assisted translation (CAT) tools to improve efficiency
- Efficiently maintains formal disciplined operations procedures across a variety of client projects
- Track project-specific non-conformances and resolutions
- Assist with making new department processes while improving on existing ones (improve productivity, profitability)
- Maintain strong relationships with contract translators, editors, and proofreaders
- Investigate client complaints regarding translations – holding both freelance and full-time employees accountable
- Be responsible for any errors/omissions associated with their translation projects
- Track and report on company-wide quality metrics
- Juggle overlapping projects and priorities in a fast-paced environment
- Perform other special projects or duties when required
Essential skills and experience required:
- Requires a three-year degree or higher, preferably in a foreign language
- Native Level of English
- Excellent communication (written and verbal) skills in Portuguese
- Ability to support multiple projects by keeping accurate and up-to-date project specs
- Excellent problem solving skills
- Ability to maintain professionalism in all situations, especially under tight deadlines
- Satisfactory results on company tests
- Minimum passing grade (subject to individual language) on appropriate foreign language test, as applicable
- Prior translation industry experience preferred
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