Virgin Care

Job Introduction

As a Receptionist you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference. 

Main Responsibility

• Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention
• Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person
• Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
• Demonstrating excellent IT and workload management skills
• Supporting a varied, complex and changeable service.
• A range of difficult situations – always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
• Front of house – demonstrate professional behaviors at all times
• Understand and comply with confidentiality and information governance policies and procedures
• Answering telephone calls in a timely and appropriate manner
• Liaising with reception/admin team, providing the required cover and being flexible during emergencies.
• Sign post patients appropriately.
• Operate the SystmOne Clinical system.
• Process referrals 
• Open, sort and distribute internal and external post.
• Participate in any training considered appropriate to the duties of the post.
• Cover for colleagues in the event of absence through sickness or holidays as required.
• Support with identification and notification of Health & Safety issues.
• Ability to work to own initiative but also to take direct and execute tasks efficiently and accurately.
• Promote effective communication and relationships within the team
• Work collaboratively as a team member to achieve the objectives of the Medical Services contract and aspirations of the team

The Ideal Candidate

Experience in this role is desirable but not essential.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.