Moglix

Group Company: Mogli Labs India (Pvt) Ltd.

Designation: Executive (Exec_MGL_BU_CS_G0_CS)

Office Location:

Years of experience: 1 to 3

Salary Range: INR to

Position description:

Description

The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and measuring OTIF etc.

Key Stakeholders:

Internal:

With: KAM’s/ Sourcing/ Warehouse & City Heads

Purpose: Coordinate with Suppliers and Customers on Order status and support required in case of issues and escalations.

External:

With: Category/ Business Development Teams

Purpose: Establish a comprehensive understanding of products in order to better service the customers on product features.

Primary Responsibilities:

• Managing the Suppliers Pick up Plan and ensure that Pick up SLA’s are met.
• Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
• Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
• Managing support issues and escalations for Moglix customers
• Follow-up with suppliers and coordinating with city teams (phone/f2f)

Additional Responsibilities:

Reporting Team

• Reporting Designation: Manager (Mgr_MGL_BU_CS_G5_CS)
• Reporting Department: Customer Success (MGL_BU_CS)

Educational qualifications preferred

• Category: Bachelor's Degree
• Field specialization:
• Degree: Bachelor of Technology - BTech
• Academic score:
• Institution tier: Tier- 1

Required Certification/s:

Required Training/s:

Required work experience

• Industry:
• Role:
• Years of experience: to

Key Performance Indicators:

Required Competencies:

Required Knowledge:

Required Skills:

Required abilities

• Physical:
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation: