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Duties

Summary

This position is located at Navy Gateway Inns & Suites operation at Naval Support Activity Monterey's historical Hotel del Monte. The incumbent will perform the daily operations of the front desk night auditor functions for the lodging program.

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Responsibilities

Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Creates Daily, Monthly and Annual Occupancy reports.
Prepares Payment Activity Report for the new business day. Notates any delinquent accounts.
Performs credit card batch settlement at end of business day. Prepares credit card report and deposit for Business Office. Performs computer generated night audit. Opens new business day.
Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management.
May prepare registration packets for next day arrivals to include registration card, encoded room key or cards, floor plan map and other information as determined by the supervisor.
Prints building reports for maintenance department as required. Backs up files on key card machine.
Receives requests and processes reservations within established guidelines. When r rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provide guests with their room key or card.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
May be required to run and print various reports from the property management system; such as Expected Arrivals, Departure List, In-House Guest List and the Night Audit reports.
Answers phones and transfers calls to appropriate individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
The position may involve a rotating shift schedule consisting of 40 hours a week. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week. Primary work schedule will be 11 pm until 730am (2300 0730).
Performs Frond Desk Associate duties as well as other related duties as assigned.

Travel Required

Not required

Supervisory status

Promotion Potential

Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Creates Daily, Monthly and Annual Occupancy reports.
Prepares Payment Activity Report for the new business day. Notates any delinquent accounts.
Performs credit card batch settlement at end of business day. Prepares credit card report and deposit for Business Office. Performs computer generated night audit. Opens new business day.
Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management.
May prepare registration packets for next day arrivals to include registration card, encoded room key or cards, floor plan map and other information as determined by the supervisor.
Prints building reports for maintenance department as required. Backs up files on key card machine.
Receives requests and processes reservations within established guidelines. When r rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provide guests with their room key or card.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
May be required to run and print various reports from the property management system; such as Expected Arrivals, Departure List, In-House Guest List and the Night Audit reports.
Answers phones and transfers calls to appropriate individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
The position may involve a rotating shift schedule consisting of 40 hours a week. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week. Primary work schedule will be 11 pm until 730am (2300 0730).
Performs Frond Desk Associate duties as well as other related duties as assigned.

Requirements

Conditions of Employment

Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
Must provide proof of U.S. Citizenship or U.S. National
May be required to complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
Position is represented by Bargaining Unit
You must be at least 18 years of age with a high school diploma or equivalent Unit
You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19. See below in required documents for complete instruction.

Qualifications

Requires 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to customer service, reservations, reservations and/or front desk functions, and night auditing functions.

Knowledge and ability to complete and process night audit functions for all guest accounts. Ability to interpret results and complete all required accounting reports.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively both verbally and in writing in English.

Education

Additional information

A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Office to ensure consideration. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. Orders and Page 2 must be uploaded with your submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

Veterans Preference (VET): You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of background check.

We are an E-Verify participant.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.

Security clearance

Not Required

Drug test required

Required Documents

Resume to include 3 professional references (Current Letters of Reference, preferred)
Completed OF 306 - Declaration for Federal Employment
Proof of Education (including transcripts if qualifying based on education)
If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes
Military Orders Including Page 2 for certification of spousal preference.
Last Personnel Action Report (PAR) or SF-50, if applicable
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Comprehensive benefits package available (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc).

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Financial suitability
Social security number request
Privacy Act
Signature and false statements
Selective Service
New employee probationary period

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