Oregon State Government

Initial Posting Date:

07/01/2021

Application Deadline:

07/15/2021

Agency:

Judicial Department

Salary Range:

$2,835 - $4,614

Position Type:

Employee

Position Title:

Judicial Services Specialist 2 (Juvenile Court Clerk)

Job Description:

Application Tips

• Workday times out after approximately 15 minutes of inactivity. 
• REQUIRED: A cover letter that demonstrates how you meet the Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes, listed below. 
• Prepare your cover letter before starting your Workday application.
• REQUIRED: a completed work history, either through your completion of the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile, OR by attaching an updated resume.
• Your cover letter and work history must demonstrate how you meet the Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes, listed below.
• You must follow all Instructions to be considered for this position.
• Failure to provide a completed work history and cover letter will result in your removal from consideration.

Multnomah County Circuit Court, Oregon’s 4th Judicial District, is hiring a Juvenile Court Clerk (Judicial Services Specialist 2) within the Juvenile Court Clerk’s Office. The person hired for this position will work at the Juvenile Justice Center, located at

1404 NE 68th Ave., Portland, OR 97213. This location is easily accessible by public transit, bike and pedestrian paths as well as freeway access and is close to shops and restaurants. 

The 4th Judicial District is the largest in the State of Oregon. The Multnomah Circuit Court has over 320 staff, including 14 hearings referees, and 38 elected judges working in four courtroom facilities in Multnomah County.

What does a Juvenile Court Clerk do? 

You will work in the Juvenile Court Clerk’s office, helping the public, attorneys, and interagency partners in navigating the juvenile court system. You will interact with these customers in person at a customer service counter, over the telephone, and via email. You will answer questions about the status of cases, court policy and procedure, and next steps following signed orders and judgments. You will be performing data entry, case calendaring and scheduling, payment processing, scanning of documents into the court’s case management system, and various other office related tasks. You will use a computer or other digital equipment to perform most of your work. 

You will handle sensitive, controversial, and confidential information and will be expected to follow strict guidelines about safeguarding this information. This job requires focus and attention to detail in addition to the ability to meet mandatory deadlines.

This work unit is high-production and the workload can be heavy, at times. Your customers may be facing challenging life circumstances, high stress, and trauma. 

Most importantly, you will be working for Oregon’s court system, which provides justice services to your community and helping to ensure people’s cases are heard in a timely and impartial manner. 

Previous experience in a legal environment is not a requirement. We welcome all candidates who are inspired by our work and our mission. Assigned tasks may be changed to accommodate workload and organizational needs. 

Who We Need...

We need someone who enjoys helping people and who likes using a computer to enter and retrieve information. We also need someone who can respond professionally to all customers. We need a person who is accurate and accountable when handling sensitive, controversial, or confidential information. 

Do you like the “helping people” part of customer service? Do you like clerical tasks such as using computers to enter information, send emails, and make changes to schedules or calendars? Do you prefer a work environment where there is noise and interruption? If your answer is “yes,” please apply! Conversational fluency in a language other than English is useful in this setting, but not required of our applicants. We look forward to reading about your experience. 

Instructions for Cover Letter, Work History or Resume

This recruitment requires a cover letter and complete work history that addresses the Requested Skills and Attributes. To be considered for this position, you must follow these instructions:

• Attach your updated resume in the Resume / CV / Cover Letter section of the application..OR Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume. 
• Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application.
• Address the cover letter “To the Hiring Manager.”
• In the body of your cover letter, please include responses to all five (5) of the Requested Skills and Attributes (see below).

All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

QUALIFICATIONS, REQUIRED & REQUESTED SKILLS

Minimum Qualifications

(These must be evident in your work history for full consideration)

The qualified applicant must have at least one (1) year of responsible, clerical experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents. 

AND

Possession of a high school diploma or GED, or equivalent life or work experience. 

OR

Any combination of education and experience equivalent to two (2) years that supports the knowledge, skills, and abilities for this position.

Special Qualifications

None.

Requested Skills and Attributes

(These must be addressed in your cover letter for full consideration)

• Experience providing customer service in a high-volume setting.
• Experience using web-based computer software for data entry, scheduling, and to manage and maintain records. 
• Experience following established rules and procedures to meet requirements of the job.
• Experience explaining rules, policies and procedures to customers.
• Experience handling and safeguarding confidential, controversial, or sensitive information.

WORKING CONDITIONS

• This is a full-time position and the work schedule currently is 8:00 a.m. to 5:00 p.m. Monday through Friday. It is eligible for overtime compensation for hours worked in excess of 40 per work week. 
• Occasional after-hours or overtime work may be required. 
• Frequent phone and in-person contact with people from diverse backgrounds.
• Frequent phone and in-person contact with people who may at times be angry, hostile, confused, or frustrated and are facing challenging life circumstances, high stress, or trauma.
• Frequent long periods of standing or sitting in the courtroom.
• Regular use of the following office equipment: telephone, personal computer, copy machine, fax machine, scanner, and digital recording equipment. 
• Daily handling and identifying confidential documents and information.

ADDITIONAL INFORMATION

Criminal Background Check

You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

United States Employment Eligibility

OJD does not offer visa sponsorships. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.

Future Vacancies

Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans' Preference

Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday in box requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans web page for additional details, information, and resources.

Conduct Expectations

Because of the Oregon Judicial Department's role in providing justice and upholding the rule of law, employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the Department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity

As an employer, the Oregon Judicial Department complies with Oregon’s pay equity law. We determine salary from applicable professional experience and education. For more information on pay equity, click here.

Employee Benefits

Click here to access information specific to Oregon Judicial Department employee benefits.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
• Workday related information and resources are available at https://www.oregon.gov/jobs/Pages/index.aspx.
• For questions about a specific Oregon Judicial Department job posting, call 503-986-5930.

THE OREGON JUDICIAL DEPARTMENT IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY.