Caesars Entertainment

GUEST SERVICE REQUIREMENT:

The vision of Harrah’s North Kansas City Casino and Hotel and Caesars Entertainment is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah’s, your most important responsibility is providing truly great service to every guest every time. You’ll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah’s employees are expected to provide fast and flawless service, promote our Caesars Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests’ names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to these values and acknowledging your dedication to truly great service.

JOB SUMMARY:

The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant’s first and last impression and must make sure guests thoroughly enjoy their dining experience.

ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following)

• Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.)
• Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. 
• Before the shift, communicates reservations and anticipated business levels to Chef and Management.
• Coordinates with Lead Host in booking and arranging any and all large parties.
• Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations)
• Communicates guests’ comps and any comping issues with Casino Hosts before and during the shift.
• Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management.
• Monitors cleanliness and organization of host podium and surrounding entrance area.
• Shows guests to their table, provides menus and initial introduction.
• Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff.
• Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. 
• Assists other Hosts in accordance with the Host job description.
• Is at all times appropriately groomed and wears the uniform provided
• Follows all applicable safety procedures
• Follows all standard operating procedures
• Perform other related duties as assigned and requested.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities)

• Ability to read, write and understand English.
• Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.
• Maintains excellent organization of reservations
• Ability to remember and use guests’ names when greeting regular customers
• Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions.
• Promotes casino events, property services and promotional campaigns
• Must be able to work individually and as part of a team in collaboration with others
• Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to work from a standing and walking position for extended periods of time.
• Ability to perform reaching and stooping motions repeatedly.
• Visual ability needed to accurately provide guest service
• Ability to work at a fast pace, high volume environment involving constant public interaction.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. 
• Shifts may vary based on business needs.
• Must be able to work any day of the week and any shift, including holidays and weekends.
• Must be able to handle intoxicated guests in a professional manner and according to policy.

QUALIFICATIONS:

• Previous host/hostess experience preferred.
• Previous experience with restaurant reservation system and/or Open Table preferred. 
• Must be 18 years of age.
• High School Diploma or equivalent required.
• Must obtain a Food Handlers certificate from County Health Department.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. 
• Must pass background check
• Must present a neat and professional appearance.
• Work requires professional interactions with customers, public and co-workers.
• Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc.
• Requires excellent ability interpersonal and communication skills.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. 

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.