Assist guests with all inquiries, both hotel and non-hotel related 协助客人各种与酒店相关或无关的问询
Conduct effective shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班说明工作，以明确酒店活动和运营要求
Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, IHG Rewards Club Members, groups and crew movements.详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会会员和团组的活动。
To work closely with Guest Relations Officer to ensure baggage for VIP’s, IHG Rewards Members are delivered promptly与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送。
To assist the Doorman and supervise on traffic control along the driveway during peak hours在高峰期对门僮进行协助，并监督对车道的交通控制。
Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs) 负责（通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。
Ensure that the surrounding areas at the lobby level and main entrance are clean确保大厅和正门周边区域的清洁。
Supervise the Parking Valets in handling guests’ vehicles properly监督停车场服务员对客人车辆合适处理。
Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly确保所有设备（手推车等）保养良好并得到准确记录。
Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序。
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy 按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信 件、 包裹的邮资和货运进行管理
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed 遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
Ensure the long term and short term luggage well stored with record and no missing item, 确保长存短存行李的报关，无丢失。
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. 具有酒店行政管理，酒店管理或相关的大专学历或职业证书。
1 year experience in concierge or related discipline or an equivalent combination of education and experience. 拥有1年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景。