Diageo

Job Description :

Job Title: Market Supply Specialist

Location: Budapest, Hungary

Contract Term: Permanent

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Function

As the leading beverage alcohol company in every region of the world, we’re proud to be the custodians of globally-recognised names such as Baileys, Guinness, Smirnoff, and Johnnie Walker. Join us and help secure the future success of some of the world’s most iconic brands. In Global Business Services our teams help each and every Diageo colleague across 180 countries to do their best possible work. Striving to make things easier for the rest of our teams, their roles could involve anything from financial controllership to statutory compliance, general accounting or business intelligence and analytics. There’s a wide range of roles and projects to get involved with, and the chance to be part of a truly global operation – we have 1,600 experts, working out of locations including Budapest, Bogota, Manila and Bengaluru. At Diageo, we’re united by our purpose of celebrating life, every day, everywhere. If you share our passion and want to make a positive impact across our business, there’s a rewarding career here for you.

About the role

Scope of the role

Sell to Cash (StC), part of End to End Commercial, plays a leading role to Help Sell in Diageo. Sell to Cash Service Delivery works to capture order demand, ensure products are delivered on time to customers and that invoice payments are collected once due. Sell to Cash is a global organization, one of the global Towers that will drive end to end process excellence.

The STC area covers significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved during previous years by the StC community.

It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.

Purpose of Role

To support the process which is making sure that Diageo IMC warehouses are filled up with our products in Western Europe so they can be sold to our Customers. Also to provide the necessary shipment and billing documentations correctly and to support post sales activities, such as claim management, return deliveries. The role has strong connections to Intercompany processes.

Accountabilities

• Generate the necessary documentation and ensure on time billing with maximum accuracy
• Issue/create accurate documents such as: invoices, debit/credit notes, order acknowledgements, etc. to required timescales
• Order creation and amendment
• Handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
• Closing of customer claims within agreed parameters
• Process customer insurance claims in an accurate and timely manner after completion of customer concerns
• Resolving shipment delays and all associated communication and documentation with counterparts in supply and the market.
• Process material (dry goods) and sample orders and ensure markets are kept updated on status.
• Resolution of Intercompany delivery, pricing, billing and any other GRNI issues
• Relationship management with key stakeholders, RTR, Finance teams, Supply sites, etc.

About You

Experience required/Skills/Capabilities/Languages

• Fluent English
• Strong MS Office knowledge
• Good communication skills
• Ability to work independently
• Taking ownership
• Solution focused mindset
• Being able to work under pressure
• Being able to manage conflicting priorities
• Customer Service experience is an advantage

Benefits of working here

• Unique Family Leave opportunity
• We work without border - you will work with people from all over the world
• You will deal with world class brand portfolio
• Wide variety of thematic events, afterwork activities organized by employee communities
• Product Allowance to purchase company products from the staff shop
• We won the Fittest Workplace Award, of course we have a Gym
• Urban legend is true, we do have a Rooftop Bar

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Character Is Everything

Worker Type :

Regular

Primary Location:

Budapest

Additional Locations :

Job Posting Start Date :

2021-05-19-07:00