The Guest Relations Officer will meet and exceed guest expectations by providing efficient and courteous personalized service.
Requirements
Hotel Management School Graduate
2 years hotel experience in an administration role of guest services within a hotel of similar deluxe standing.
Business Centre experience in a hotel of similar deluxe standing.
Must possess a good verbal command of the English language
Able to multi-task Computer Knowledge
Good knowledge of MS office software
Knowledge of Business equipment
Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees
Able to multi task
The ability to work well in a team environment
Must possess good verbal and written knowledge of Mandarin and English Language
Possess a pleasant and outgoing personality
职责范围
宾客关系主任需根据公司准则，通过提供高效礼貌的优质服务达到并超越客人期待的标准。
职位要求
酒店管理学校毕业
2年高档酒店做宾客关系职位方面的工作经验
有经验来处理各个层面，包括业主，管理者，支持员工和所有酒店同事
良好的交流技巧
可以在团队的环境里努力地工作
必须拥有良好的中英文口语读写能力
拥有友善和善于沟通的个性
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