QRG

Wed-Sat

7:00a-5:45p

As the world's leading video and ecommerce retailer, QVC has a history of growth and success that goes unmatched. QVC is part of Qurate Retail Group and believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- for customers who crave engaging shopping experiences. As a $14B business, we reach over 370M homes worldwide, with 2.2B visits to 13 websites. Qurate Retail Group is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. Our technology teams are constantly innovating. From designing apps to creating entirely new platforms, technology is at the core of all that we do.

Job Description Details

The Opportunity

The leader’s responsibility exists for managing and leading the tactical and strategic functionality of their functional department. Under the direction of the Site Quality Manager, the IC/QA Area Manager has core responsibilities to develop, implement and assure that all objectives meet or exceed expectations.

Who We Are

The Leader is responsible for the development and training of their teams of exempt and non-exempt employees in meeting their functional departmental goals and objectives related to culture, costs, service cycle time, and quality. Cultural goals will be accomplished in the development of an engaged and safe workforce through the successful application and practice of Qurate Leadership Competency Model. Quality goals are achieved through effectively executing the department’s standard operating procedures, processes, and methods. Supervises IC/QA department, partnering as necessary with other departments. Monitored and controlled, prioritizes, assigns, and reviews work to maintain departmental efficiency and meet productivity, volume and quality goals.

Your Impact

• Supervises daily Inventory Control operations to ensure high inventory accuracy and optimize customer service.
• Oversees day-to-day Inventory Control functions in the warehouse, receiving, and packing areas to ensure compliance with established departmental and operational procedures and performance goals.
• Investigates and resolves inventory problems/issues such as slot accuracy discrepancies to ensure inventory integrity.
• Maintains effective working relationships with the Leads to communicate developing trends and direct information gathering activities.
• Directs, trains, motivates, and evaluates assigned staff in compliance with EEO/AAP guidelines, HR policies, and applicable local state and federal laws and regulations dealing with employment.
• Maintains and completes all Human Resource and Payroll paperwork for staff in a timely manner, i.e., performance appraisals, reviews and approves time cards and overtime, investigates paycheck discrepancies, etc.
• Acts as an information resource for the Department within established scope of authority.
• Responds to questions from departmental and other company personnel regarding inventory control functions.
• Ensures the accurate identification, tracking and monitoring of problem situations/areas in the Fulfillment operation by inventory control personnel.
• Develops and/or updates inventory and/or operational policies and procedures to ensure the smooth and efficient operation of the department.
• Assists the Manager in developing and implementing long and short-term strategies for preventing inventory discrepancies. Perform other related duties as assigned by manager.
• Networks and consults with corporate / site resources and facilities staff to ensure low-cost efficiencies and high service levels are consistently maintained.
• Ensure consistency and compliance with departmental and company policies.
• Builds a positive, motivating, engaged Culture by modeling Qurate Values and operating principles, ensuring all employees are treated consistently, fairly, ethically and respectfully. Exemplify strong communication, interpersonal and problem-solving skills.
• Leads the team in creating an atmosphere that enables the dialog and commitments that promote a continuous improvement mindset and has a favorable impact on the effectiveness and efficiency of the site through accuracy measurements.
• Foster a sense of teamwork and collaboration with the operational stakeholders to maximize results performance.
• Reviews existing operations to determine what improvements can be made to department, which allow for cost reduction, increased speed, and improved customer service.
• Supports our commitment to customer service in the performance of all job duties. Provides leadership and displays enthusiastic commitment to behaviors and values consistent with QVC values.
• Creates a positive, motivating, safe work climate. Models proactive employee relations.
• Supervises day-to-day operations for assigned area, partnering as necessary with other departments. Circulates around area, prioritizes, assigns and reviews work to maintain departmental efficiency and meet productivity, volume and quality goals.
• Ensures both consistency of and compliance with company and departmental policies/procedures and performance standards. Implements operational plans to achieve designated objectives, established performance goals and quality standards.
• Identifies, reports and communicates to the Department Manager trends and/or irregularities. Takes a proactive approach to analyzing deficiencies and develops plans to correct. Recommends and implements solutions by involving team in problem solving to obtain the best results.
• Works cooperatively, utilizing a team approach to achieve performance goals established.

What You Bring

• Preferred Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
• Minimum 1-3 years of demonstrated Leadership/Supervisory experience, preferably in a high volume distribution center inventory area and/or warehouse environment.
• Experience with a computerized Inventory Control System.
• Demonstrated leadership, problem-solving and decision-making skills.
• Demonstrated initiative is essential.
• This position requires a high level of interpersonal, communication and problem-solving skills.
• Proven track record of fostering a positive work environment and partnering with employees to promote positive employee relations
• The ability to deal with multiple issues simultaneously in a fast-paced, highly dynamic environment is essential.

Qurate Retail Group supports the growth and career progression of internal employees. As our organization continues to expand, QRG will support relocation for designated positions and company-initiated assignments. Other support may be offered at the hiring manager’s discretion. To determine if relocation assistance is available, please review the position posting details.

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Consent Statement : I CERTIFY THAT THE FACTS CONTAINED IN THIS APPLICATION ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE. I UNDERSTAND THAT ANY MATERIAL MISREPRESENTATIONS OR FALSE INFORMATION WILL DISQUALIFY ME FOR CONSIDERATION FOR HIRE AND THAT IF I HAVE ALREADY BEEN HIRED WILL BE GROUNDS FOR THE TERMINATION OF MY EMPLOYMENT. I AUTHORIZE INVESTIGATION OF ALL STATEMENTS CONTAINED HEREIN AND THE REFERENCES LISTED BELOW TO GIVE YOU ANY AND ALL INFORMATION CONCERNING MY PREVIOUS EMPLOYMENT AND ANY PERTINENT INFORMATION THEY MAY HAVE, PERSONAL OR OTHERWISE. BY SIGNING BELOW, I HEREBY FOREVER RELEASE QVC & ITS SUBSIDIARIES, AFFILITATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AND ANY PERSON OR ENTITY PROVIDING INFORMATION TO THE PURSUANT TO THIS APPLICATION, FROM ANY AND ALL LIABILITIES OF EVERY KIND AND NATURE, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, INVASION OF PRIVACY, MISTAKEN IDENTITY, AND MISUSE OF INFORMATION OBTAINED AND ANY OTHER CLAIM OR COURSE OF ACTION ARISING OUT OF THE PROCUREMENT OR USE OF INFORMATION OBTAINED IN SUCH INVESTIGATION.I UNDERSTAND AND AGREE THAT IF HIRED, MY EMPLOYMENT IS FOR NO DEFINITE PERIOD AND THAT THE EMPLOYER FOLLOWS AN EMPLOYMENT-AT-WILL POLICY, WHICH MEANS THAT I OR THE EMPLOYER MAY TERMINATE MY EMPLOYMENT AT ANY TIME, FOR ANY REASON, OR FOR NO REASON WHATSOEVER, WITH OR WITHOUT NOTICE, IN ACCORDANCE WITH STATE AND FEDERAL LAWS. THE FOREGOING DOES NOT APPLY IF I HAVE ENTERED INTO A WRITTEN EMPLOYMENT CONTRACT SIGNED BY A DULY AUTHORIZED OFFICER OF QVC.I UNDERSTAND THAT QVC MAINTAINS A DRUG AND ALCOHOL FREE WORKPLACE, AND THAT ANY OFFER OF EMPLOYMENT WILL BE CONTINGENT UPON FULL COOPERATION IN THE ADMINISTRATION OF ANY DRUG TESTING AND A SUCCESSFUL (NEGATIVE) DRUG TEST RESULT AS WELL AS THE SUCCESSFUL RESULT OF A NEW HIRE BACKGROUND CHECK.

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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