QRG

US21276

Job Description Details

The Opportunity

The Director of Process Engineering will be responsible for a large Engineering organization across QVC, Zulily, and HSN. This organization will comprise of Systems/Automation Engineering, Industrial Engineering, Fulfillment Center Design, Process Engineering, and Fulfillment Center Controls. This team will also be responsible for a majority of Project Management stemming from the Operations Project Portfolio. 

Your Impact

• Lead the team to deliver future Fulfillment expansions through design, innovations, and process changes. This person will responsible for strategic decisions regarding physical process changes within our Fulfillment Centers and will support the requirements of all Leaders within the Operations Organization.
• Manage a CAPEX budget across Operations and Fulfillment of $30M to $150M annually. CAPEX spend will span across projects for multiple Fulfillment Centers or the design/build of Fulfillment Centers
• Manage a large run/operate budget for the FC Network.
• Responsible for all Engineering responsibilities for a Fulfillment organization as large as 10 domestic FCs and larger than a 10M sq. ft. footprint. 
• Lead a team of Engineers that are capable of designing Fulfillment Center processes and storage space from a green field at scale > 1M sq. ft.
• Lead a team of Engineers in the development and improvement of processes through efficient designs of MHE, storage media, and physical flow that accomplish ever changing and high growth business objectives.
• Point of Contact to manage relationships for all critical vendors within the Fulfillment organization.
• Develop conceptual design of facilities, equipment, and business process based on business requirements and directly oversee implementation
• Managing FC site level change management projects that either physically alter equipment or modify process to improve capacity, quality, or efficiency.
• Partner closely with FC leaders to ensure innovations are implemented in full and non-exempt employees are trained.
• Solicit opportunities and performance improvements from both leaders and operators while spending time on the shop floor.

What You Bring

• A Bachelor’s degree in Engineering (Industrial Engineering or Operations Research strongly preferred), or related technical disciplines is required. 
• 10+ years business experience, preferably with ownership of P&L or customer facing/revenue generating responsibilities
• Experience in a variety of functions including some of; transportation, Process Engineering, Project Management, Inbound Operations, Outbound Operations, Capital Projects or P&L
• Previous experience in a highly mechanized/automated e-commerce/production environment
• Metrics driven mindset combined with customer service obsession
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Experience innovating, growing, building or restructuring showing an ability to modify and improve – we move quickly and rely on being nimble as our business grows
• Proven ability to quickly adapt and drive the right results using data
• Highest levels of integrity and ethics

Note: Keep in mind the position could be filled from any market and we can modify the qualifications section later based on market specific description regulations once a candidate is identified.

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About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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