Location of Position
Class of 1953 Commons
6 Massachusetts Row
Hanover, NH 03755
Position Purpose
Dartmouth College Dining Services is seeking a highly motivated, energetic individual to join its leadership team. Located in the mountains of beautiful, rural northwestern New Hampshire, Dartmouth College founded in 1769, is one of the nation’s premier universities and a member of the prestigious Ivy league. With revenue in excess of $32 million, 300+ associates, 10 venues, catering and concessions, Dartmouth Dining is a key component of campus life, and the Dartmouth experience. This newly created position of Sr. Manager of Operational Excellence provides leadership and oversight on critical organizational activities, human resource management and site performance for the Director. The ideal candidate is deeply versed in the food service industry and its current trends with demonstrated skills in guest service, multi-location management, systemization of desired outcomes, performance management and development, financial matters and food safety. Our culture of service built on guiding principles, a mission focused on inclusivity, community and engagement, coupled with a vision of delivering exceptional experiences, make Dartmouth Dining a wonderful organization to join.
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Description
Planning, direction, evaluation
- Provides management planning, direction and evaluation to all day-to-day Dining Services food preparation, service, catering, and retailing activities.
- Ensures adherence to established policies, certifications, and procedures; identifies the need for and develops and implements changes or recommends/advises on implementation changes as appropriate.
- Directs the development and marketing of meal plans and menu.
- Manages the Dining Services fiscal officer to develop and maintain the budget for a 30+ million-dollar operation. Tracks expenses and reviews pricing to make sure that profit goals will be met. Assures proper payment methods are properly accounted for and policies upheld.
- Participates in long range planning activities for the department.
Description
Personnel management and supervision
- Through subordinate supervisors, manages the leadership team, clerical & support staff, union and non-union staff, and student workers.
- Analyzes staffing levels, develops justification for changes as appropriate, and works with managers to implement & communicate changes.
- Serves as a role model, advocate, and mentor to direct reports: the Dining Administration team, Executive Chef – Board Plan, Director of Culinary Operations and facility managers. Hires, trains, supervises, and evaluates staff to meet changing departmental needs.
- Supports Director in management responsibilities including labor relations, individual/group behavior, diversity, training and professional development, team building practices, hiring, discipline and performance evaluations.
- Maintains an in-depth knowledge of the union contract to monitor the application of the contract by managers, advise on union issues, and serve as the second step in the grievance process.
Description
Systems and contracts oversight
- Oversees that the menu management system and menu board system are up to date and accurate. Oversees other systems used by the department, and supporting analytics.
- Delegates accurate inventory control of technology (CC readers, cash registers etc.).
- Works with Campus Services legal on contractual issues. Works with Campus Service IT on upgrades, support and broader IT communication.
Description
Scheduling
- Maintains Dartmouth Dining operations schedules at least six months in advance and completes union and management schedules for academic terms, breaks and special events.
Description
Communications and events
- Coordinates communications and events with high touch student organizations.
- Corresponds verbally and in writing with students, parents, and guests regarding concerns/complaints/recommendations. Promptly addresses customer & employee concerns.
Description
Other duties
- Acts on the Director’s behalf as requested.
- Will frequently work weekends and evenings to support critical operational needs
