Provide second level support from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Perform daily systems monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
Review system and application logs, and verifying completion of scheduled jobs and tasks.
Provide second level diagnosis and remediation of issues.
Install, rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Provides monitoring and troubleshooting support of enterprise server systems.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Provides input on standards relating to server technology, architecture and processes (security, performance, backup and recovery, etc.).
Review system design, architecture and process standards for completeness and supportability, and to foster continuous learning and technical development.
Skills Requirements:
Technical Skills
Intermediate exposure on server OS and hardware
Strong UNIX/Linux skills and intermediate technical skills within one (1) of the core technical proficiencies (Windows, Cloud and VMware)
Knowledge of Cloud Platform (GCP, Azure, or AWS)
Intermediate knowledge of networking discipline, scripting, third party software installation and application support.
Intermediate knowledge of enterprise monitoring/server predictability performance trending and reporting, performance tuning and patch deployment/systems management.
Knowledge of typical multitier architectures: web servers, caching, application servers, load balancers, and storage
Other Skills
Proficient troubleshooting, analytical and problem solving skills.
Proficient customer service and communication skills (both oral and written), coordination, prioritization and organizational skills.
Ability to work in a team atmosphere and take on new tasks or learn new tools in a reasonable amount of time and as per business need.
Decisionmaking skills demonstrated through incidents with medium to high impact on operations (SLA, escalations, etc).
Effective knowledge sharing and training skills, Peer and Clientfacing presentation skills
