Telus International

Main Responsibilities:

• Provides timely resolution of client inquiries as the point of contact
• Asks necessary questions in order to solve issues, determining root causes of problems and finding appropriate resolutions 
• Proactively explores and anticipates clients' future needs with an ability to recommend and educate the client on value-add services and products.
• Introduces and promotes the use of self service options relevant to clients' needs
• Accurately obtains, documents and confirms client personal information
• Builds relevant professional relationships with internal contacts
• Sale products

Experience:

• Experience in a Windows environment
• Experience in any sales or customer service role (e.g. retail, call centre, restaurant (waiter/waitress/bartender)

Skills:

• Experience and/or knowledge of a customer service environment 
• Excellent customer service and problem-solving skills
• Have the ability of taking decisions
• Flexibility and able to deal with stressful situations and difficult clients 
• A positive, welcoming attitude with the willingness to help customers 
• Ability to learn and share information with others
• Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks
• Communications skills and organized speech
• Sales Experience

Specific Requirements:

• Desired English Level solid 7.5
• CEFRL B1 (55% - 75%)