Responsibilities
Job Description
The Executive, Administration provides general support to all the Operations Departments within the property, namely, Guest Service, Housekeeping, Engineering and Security Departments. He/she will also effectively and efficiently process all forms of reservations, handle and process reservations and enquiries through telephone calls, emails etc. He/She must also ensure that the accuracy of distribution and communication of significant information to both internal and external customers are well maintained. The other job responsibilities include the following but are not limited to:
- Attend to all internal and external telephone calls.
- Attend and respond to all general enquiries received via emails on a timely basis.
- Provide applicable selling rates for the week and all the necessary updates to the Sales and Marketing Department.
- Maintain a positive selling approach to maximise yield in both occupancies and rates.
- Handle all petty cash reimbursements
- Perform additional duties in addition to those listed/described above and/or vary the scope of work according to business requirements.
Job Requirements
The candidate must possess the following:
- Minimum 4 years of relevant experience being a Receptionist/Reservation personnel in the hospitality industry and/or Diploma in Business Administration or Hospitality Management
- Good personality and well-groomed
- Excellent telephone skills and good email etiquette
- Ability to multitask
- Ability to work independently and in teams
- Meticulous and service-oriented
- Organised, systematic and initiative
- Strong verbal and written communication skills
- Knowledge of Microsoft Office, Excel and Outlook are strongly preferred
