Shangri-La

Shangri-La Qiantan, Shanghai

COMPANY INTRODUCTION

Located in Shanghai New Bund International Business District, Shangri-La Qian Tan, Shanghai is within walking distance of the New Bund Center and the New Bund Taikoo Li. It is also conveniently located near the sports, leisure, business, retail, international school, healthcare facilities and residential area in Qian Tan.

Leveraging on the developmental plans of Shanghai New Bund International Business District, the new Shangri-La hotel will be an ideal venue for meetings and events, plus offer the places for both a relaxed stay and inspirational experiences for locals and travelers alike.

We are looking for Service Manager – Duty Manager, we rely on you to:

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay
• Supervise and direct the front desk team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective

We are looking for someone who:

• Takes pride in being a hotelier
• Is a self-starter 
• Is a friendly, helpful and trustworthy leader
• Fully understands room operations
• Fully understands front desk operations
• Communicates and writes with fluency in English (as well as the local language) due to the needs of servicing international and local guests.
• Has experience in the same capacity, preferably in a luxury hotel
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills