QRG

US12020

Job Description Details

The Opportunity

Qurate Retail Group is looking for candidate that is passionate about the customer for an internship opportunity with the QVC and HSN Customer Experience team. This is a unique opportunity to learn Customer Experience at a growing retail and ecommerce company. The Customer Experience Intern will support the Customer Experience team, helping to transform the experience while working on key priorities for the business. The intern will work collaboratively with cross-functional teams from multiple parts of the organization to deliver best-in-class moments. 

Who We Are

As the world's leading video and ecommerce retailer, QVC has a history of growth and success that goes unmatched. QVC is part of Qurate Retail Group and believes in a third way to shop — beyond transactional ecommerce or traditional brick-and-mortar stores — for customers who crave engaging shopping experiences. As a $14B business, we reach over 380M homes worldwide, with 2.5B visits to 13 websites, and ship 220M packages from 20 distribution centers. Qurate Retail Group is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. We are seeking a results-oriented, detailed, self-starter looking to gain industry-leading experience in a competitively-paid position in Supply Chain & Operations. Successful interns will receive experience in data analysis, dynamic reporting, inventory and resource planning, critical decision making, and business process improvement.

Your Impact

• Learn the Customer Experience (CX) functions across QVC and HSN to protect the brand and retain customers.
• Assist the CX team in service recovery efforts to proactively communicate to our customers and restore trust.
• Learn how to evaluate operational performance to understand the impact the business operation has on the customer’s experience. 
• Monitor and escalate customer trends & emerging issues to the leadership team. 
• Research and perform internal and external benchmarking to understand best practices and trends impacting customers. 
• Build relationships within other Qurate brands and departments such as Drop Ship, Merchandising, Marketing, Consumer Insights, etc. to share the customer story and drive improvements.
• Plan, facilitate or participate in team meetings, including preparing meeting minutes and providing status updates.
• Support the CX team through various project updates and administrative duties.
• Recommend improvements to the customer’s experience to eliminate customer worry and avoid a contact. 
• Discover new vendors and experiences to help advance CX department goals. 

What You Bring

• Rising Junior, Senior or Graduate student pursuing a Bachelor’s Degree in Logistics, Supply Chain, Mathematics/Analytics, Business Administration, or a related discipline
• Proficiency in all Microsoft Office applications, with a specific focus in Excel, PowerPoint, and Access
• Exceptional analytical and organizational skills with the ability to assess current versus potential processes
• Self-starter, with a drive to work independently and provide timely updates of project status and progress
• High level of demonstrated interpersonal, communication, and presentation skills
• Effective focus on process development and continual improvement

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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