Juniper

About the Position:

Build outstanding experiences with Juniper-Mist technologies. We are in a new era of API-first, enterprise-grade Wired and Wireless services with AI backbone. Are you ready to take advantage of it? Ensuring customers success is the absolute number one task in Mist, a Juniper company - (https://www.mist.com/). This role is a smokejumper who goes distances to make sure customers are wildly successful. A person who communicates with customers, understands their questions as well as solves sophisticated technical issues. In this role, you will quickly learn different components in our architecture and understand how they connect to each other. This is a challenging role that grows you in engineering multidisciplinary and allows you to work with the very best in the industry and to be one of the very best.

Responsibilities:

• Triage and Resolve a variety of Support questions or issues from multiple inbound channels.
• Meet and exceed expectations on response quality, timeliness of responses and overall customer experience.
• Provide technical updates to the team.
• Write automation scripts and, depending on bandwidth, may be asked to execute feature tests.

Qualifications:

• Degree in Computer Science or a related field.
• 1+ years experience in UI and API and Python programming.
• Familiarity with JSON and RESTful APIs.
• Familiarity with troubleshooting and debugging.
• Comfortable working with different teams in a fast-paced environment.
• Ability to remain calm, composed and eloquent when taking care of difficult customer situations.
• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
• Knowledge in Networking is a plus
• Knowledge in WiFi is a plus
• Knowledge in Machine Learning is a plus

Other Information:

• Join team meetings in late or early hours to accommodate the US schedule.
• Relocation is available for this position.
• Travel requirements for the position: 0%

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...