Implement new Clients to COBRA Administration System with data entry and system setup
Visit Clients for implementation/ follow up COBRA procedures
Update COBRAeas system with COBRA eligible participants data
Revise COBRA notifications and send via certified mail to all required participants within the COBRA established timeframe
Complete COBRA enrollment, changes and termination forms
Send Daily communications to Carriers to notify of COBRA reinstatement, changes and terminations
Provide support to Customers, Clients and COBRA participants on questions regarding coverage information, account information, insurance information and COBRA regulations
Manage COBRA Open Enrollment communications process, as well as add and/or update rates information on COBRAeas system.
Monitor account e-mail and maintain SysAid Service Request documentations updated:
Daily verification of new cases
Follow up on pending cases
Resolution of open cases
Monitor and comply with COBRA notification, election and payment periods
Generate monthly COBRA reports for Finance
COBRA Headcount Report
COBRA Notices Report
COBRA Severance Report
Scan and file COBRA participants documents:
Election forms
Enrollment forms
Termination forms
Participant letters
Other related documents
Ensures all verbal and written communication is courteous, professional at all times
Builds a strong customer relationship and effectively interacts with customers in order to explain complex procedures and concepts, benefits and services, in a simple, concise manner
Maintains strong sensitivity and adherence to confidentiality standards. Follows HIPPA compliance
